Multi Skilled Technician (Multinational Office Site)

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:
Greasing the wheels of day-to-day operations
You will be involved in the overall upkeep of plant and facilities equipment to ensure smooth daily operations. To do this, you’ll need to regularly inspect all equipment rooms and other facilities, and take note of any problems using the predefined checklists. Also part of your responsibilities is to walk the duty technicians through weekend work plans, and give out technical recommendations, as needed.

Being the front line for maintenance needs
Our clients will come to you for equipment fixes, so you’ll be expected to be skilled in carrying out repairs. At the same time, you should always be ready to get hold of vendors to do maintenance work at a moment’s notice. On top of this, you’ll also have to speed up any required equipment moves, adds and changes implementation. In every decision or action you will make, you’ll need to keep in mind that you follow local governmental rules and regulations to avoid any legal troubles.

MAJOR RESPONSIBILITIES
Transforming to the Workplace Team of the future
Resolve technical problem in a timely manner to enhance Occupant Experience
Commitment to deliver the best level of service every time through attention detail
Identify opportunities to improve technical service delivery to benefit the workplace
Trusted partner to deliver all GRE requirements aligned to GRE OE codes
Strive for Continuous Improvement implementation

Client/Stakeholder Management (in support of the Technical Services Lead)
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Communicate effectively with Clients and vendors at the ground level to create customer delight
Work with all related parties on timely delivery of all services

Leadership / Staff Management/ Team Participation
Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success

Operations Management
Functional operational control to deliver excellence every time
Thorough knowledge of BMS system, generate reports, logs, trend charts from time to time
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
Implement and manage the change control process
Be able to resolve problems and improve operations
Implementation of task procedures and policies
Prepare thought through risk assessments for self-delivery
Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
Assign the complaints to the technicians based on the request raised by the employee, track the same and ensure the calls are closed before TAT.
Monitor the HVAC system in the BMS for its healthy operation and throttle the settings as per the requirements to maintain the standards
Thorough knowledge of process to be followed during power failure, incidents etc
Reports – knowledge of reports of al critical equipment
Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
Ensure service deliverables meet SLAs and KPIs
When necessary raise risks to Workplace Experience Site Lead for further investigation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary
Escalate reoccurring problem and possible solutions to Engineering and Workplace team
Located on site at the clients offices
Mobile as required to cover multiple sites
Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
Share best practices and new ideas to further support the Workplace Experience Team
Adhere to the Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices
Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
Follow the SOP/EOP and training programme for staff
Maintain accurate check of log’s of all critical systems
Carryout breakdown maintenance as and when required
Incident management – well aware of the process and escalation
Ensure smooth shift hand over process
Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
Ensure all works are compliance with statutory regulations on fire, health and safety standards
Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Certified and experienced
Are you certified to do electrical or mechanical repair? Have you worked in a facilities and maintenance with at least 2-4 years’ experience in maintenance and improvement works, preferably in a corporate property / facilities management setting? Do you have the ability to maintain property / facility services in accordance with maintenance plan? If yes, then you are who we’re looking for!

Good-natured and customer-oriented
Can you clearly report issues and problems and provide clear instruction to repair bugs and malfunctions? To serve clients the best way possible, good communication skills—both written and spoken—will also be indispensable for this role. Can you speak or write in English? That’ll be a big plus!

Team player
JLL’s unmatched excellence is only made possible by team work—a core value we want you to possess. We expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviours is also under your mandate.

Client focused enthusiast
It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Good verbal and written communication skills
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Knowledge of HVAC, Fire Protection System, Electrical system and BMS system. Has experience in CRAC, UPS, Chiller plant or Critical Equipment/Data Centre operations is preferable
Thorough knowledge of BMS System
Knowledge of Occupational Safety requirements
PC literate and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
6 working days per week, shift pattern 24/7 coverage required
Ability to effectively communicate and interact with all levels of people
2 to 4 years of experience

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management – ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client, vendor staff,
Has a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills – ‘I am Proactive’
Planning and Organizing skills to prioritize work and meet tight deadlines
Ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking – ‘I am Innovative’
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics
Detail focused and proactive in nature
Self-motivated
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures

What you can expect from us
You will be given a remarkable opportunity to be part of one of the most remarkable and diverse teams within JLL.

Youll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Well offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you... Apply today!

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready such NBI Clearance, Transcript of Records, Birth Certificates and government ID’s.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.