International Private Banking - Payments Specialist

JOB DESCRIPTION

J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to Ultra High Net Worth (UHNW) individuals and families around the world. We are looking for a Client Service Payments Specialist to join International Private Bank Client Service Center of Excellence team.

As Client Service Payments Specialist, you will be responsible in executing Money Transfer payment requests received from the Client and/or Internal Partners; any inquiry to payments, escalations and investigations as it relates to outgoing and inbound requests for all supported products; account maintenance and transaction requests.

Job Responsibilities:

• Execute Money Transfer payment requests received from the Client and/or Internal Partners; any inquiry to payments, escalations and investigations as it relates to outgoing and inbound requests for all supported products; account maintenance and transaction requests.
• Verify and maintain data quality as it relates to internal and external client hierarchy and account alignment
• Manage escalations and conduct payment/wire investigations
• Participate in special projects and User Acceptance Testing (UAT) for Information Technology (IT) enhancements
• Coordinate with Client Service team

Required qualifications, capabilities, and skills:

• Excellent verbal and written English communication skills
• 1-2 years of experience in Payments processing and/or Wire Investigations
• Excellent timeliness/accuracy of cash management and transactions
• Proactively drives initiatives to achieve team targets
• Able to resolve more complex queries and provides guidance to other members of the team
• Seeks to better understand upstream/downstream implications to the individual’s/team’s actions
• Is confident when liaising with clients/stakeholders; Has strong understanding of clients’/stakeholders’ needs
• Recognizes and easily articulates when improvements are required, taking initiative to drive solutions at root cause through flexible problem-solving mindset and engagement with key stakeholders
• Leverages experience to train and guide others in the escalation and resolution of errors/fraud attempts

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.