Business Analyst at Penbrothers

Job Description:

Latest job information from Penbrothers for the position of Business Analyst. If the Business Analyst vacancy in Mandaluyong City matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Penbrothers for the position of Business Analyst below matches your qualifications.

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a global SaaS organization that delivers innovative, people-focused solutions designed to simplify expense, invoice, and travel management. With a fast-growing footprint and a mission to make work more human, they empower finance teams and employees through intuitive, policy-compliant software trusted by thousands of businesses worldwide.

About the Role

The Business Analyst (Voice of Customer Analyst) will own and manage the customer organization’s Voice of Customer programs across the customer lifecycle. This role will design, execute, and analyze feedback instruments (NPS, CES, CSAT, feature feedback) to generate actionable insights that drive retention and identify opportunities for expansion. The analyst will serve as the single source of truth for retrospective customer sentiment, ensuring insights are aligned to business impact and shared with key stakeholders across the company.

• Own and manage Voice of the Customer (VoC) programs across key lifecycle moments (onboarding, support, renewal, adoption)
• Design, launch, and analyze customer feedback programs, including:

                                    NPS (relationship and transactional)

                                    CES (support, onboarding)

                                    CSAT (case closure, journey stage)

                                    Value Surveys, etc.

• Conduct text and sentiment analysis on open-ended customer feedback
• Generate and present actionable insights on customer perception, friction points, and success levers
• Close the loop with customers and internal teams by aligning feedback to measurable business outcomes (e.g., retention drivers, expansion blockers)
• Aggregate insights into quarterly VoC reports, persona-based summaries, and product feedback themes
• Partner with cross-functional stakeholders (Customer Success, Product, Support, and Leadership) to ensure customer voice informs strategy and execution.

Job Info:

• Company: Penbrothers
• Position: Business Analyst
• Work Location: Mandaluyong City
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Business Analyst at the office Mandaluyong City above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.