Customer Care Specialist-1 at Dynata

Job Description:

Latest job information from Dynata for the position of Customer Care Specialist-1. If the Customer Care Specialist-1 vacancy in Philippines matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Dynata for the position of Customer Care Specialist-1 below matches your qualifications.

Customer Care Specialist

We are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.

• Serve as the primary point of contact for a portfolio of customers, ensuring their satisfaction and success with our products/services.
• Develop deep product knowledge to guide customers toward best practices.
• Monitor customer health and usage metrics to proactively address risks.
• Serve as a trusted advisor, helping clients achieve their business goals.
• Onboard new clients and guide them through the use of company products and services.
• Collaborate with cross-functional teams to resolve customer concerns and improve the overall experience.
• Advocate for customers internally, sharing feedback and insights to influence product development and service enhancements.
• Grow accounts through discovery calls and emails.
• Present product demos and proposals tailored to customer needs.
• Close sales and meet or exceed monthly revenue targets.
• Maintain accurate records of interactions and pipeline activity in the CRM system.
• Identify upsell and cross-sell opportunities within existing accounts.

• 2+ years of experience in customer success, inside sales, or a related role.
• Strong communication and interpersonal skills.
• Proven ability to build relationships and influence decision-makers.
• Experience with CRM tools (e.g., Salesforce)
• Self-motivated with a passion for helping customers succeed.
• Ability to manage multiple priorities in a fast-paced environment.

Job Info:

• Company: Dynata
• Position: Customer Care Specialist-1
• Work Location: Philippines
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Care Specialist-1 at the office Philippines above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.