Customer Journey Expert at ING Hubs B.V. Philippine Branch

Job Description:

Latest job information from ING Hubs B.V. Philippine Branch for the position of Customer Journey Expert. If the Customer Journey Expert vacancy in Manila matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at ING Hubs B.V. Philippine Branch for the position of Customer Journey Expert below matches your qualifications.

We are scaling our digital solutions by further improve our internal processes (via workflow tooling) but also give more processes back to our customers via our Inside Business Portal. As a Customer Journey Expert (CJE) you will be a key player and make complex changes happen within and across Tribes. The CJE has a responsibility for the development, management and harmonization of services with the aim to provide a differentiating customer and employee experience. We are looking for a CJE with strong (strategic) knowledge of Lending Products and analytical skills.

Y our key responsibilities

• You will report to the Product Lead of your product space
• You will work closely with users, interview them, collect feedback, listen and challenge them so we can build a well-loved Product that delivers the most value
• You will continuously improve the Product and service and the related customer journey based on user feedback, policy and regulatory requirements. Also, taking into consideration evolving commercial needs and market landscape
• You bridge IT and business through understanding of client needs, digitization and ensure delivery is of the right quality by defining and executing user acceptance test
• You will bridge the gap between users and developers, data analyst in the team
• Translating the voice of the user into clear requirements for your IT colleagues
• You will be responsible for building a safe and secure Product and/or service, working together with the team to comply with NFR risk requirements e.g. IT risk, RCSA processes etc
• You will be responsible for continuous learning and sharing of your experience/ knowledge and colleagues from different domains. You are the example in giving and receiving feedback to improve yourself, the squads and the Lending Delivery organization
• You will use different ways of working like design thinking, lean startup and agility to ensure the quality of features and stories. You have an entrepreneurial mindset; think big, start small and scale fast. Customer journey mapping is one of the key artifacts you need be familiar with

We are looking for:

• Experience/affinity with Wholesale Banking Product Area(s) and/or Lending products
• Experience in integration patterns (e.g:. reconciliation)
• Master's degree or equivalent
• At least 3-5 years working experience in a similar role
• Excellent problem analysis and judgment skills
• Experience in defining data needs and design the data (exchange) model
• Experience with working in complex international environments
• Capable to be a (sparring) partner for the ING business lines and support functions
• Knowledge and experience in the agile/scrum way of working
• Excellent (English) verbal and written communication skills

Optional:

• LoanIQ
• SQL

Education and background

• Minimal 3 – 5+ years of working experience
• Pro-active, open minded, goal driven personality and the capabilities to optimally function within an Agile environment
• Experience/affinity with Wholesale Banking within Front Office or Operations

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.

Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do.

Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.

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Job Info:

• Company: ING Hubs B.V. Philippine Branch
• Position: Customer Journey Expert
• Work Location: Manila
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Journey Expert at the office Manila above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.