Customer Success Manager at HOD HR HUB (H³)

Job Description:

Latest job information from HOD HR HUB (H³) for the position of Customer Success Manager. If the Customer Success Manager vacancy in Philippines matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at HOD HR HUB (H³) for the position of Customer Success Manager below matches your qualifications.

Role: Customer Success Manager

Work Set Up: Work From Home

Salary Package: Very Competitive

Candidates from the Philippines, Japan, India, and Malaysia are accepted.

Language Proficiency:

• Japanese - N1

• English – B2

Minimum Skill Requirements:

• At least 1-2 years B2B/Account Management experience

• Account Management Experience

• Experience providing multi-channel support preferred (phone, chat, email, web etc.)

• Able to manage own accounts thru video conferencing and emails etc

• Knowledgeable in CRM tools (preferred)

KEY RESPONSIBILITIES

• Encourage clients to utilize new features that will help them drive their business forward

• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering

• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle

• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs

• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments

• Develop customer relationships, by building trust and ensuring the customer's needs are met

• Align customers with the enablement resources to drive adoption

MINIMUM QUALIFICATIONS

• At least 1 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)

• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers

• Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management

• Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N1/Native speaker)

• Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program

• Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set

• Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences

**Reject if no Japanese proficiency.

**Account Management experience is mandatory, reject if profile doesn't have this.

PRESCREENING NOTES:

BPO experience:

Years of relevant experience:

Educational attainment:

Salary expectation:

Last drawn salary:

Notice period:

Availability for the work setup and schedule:

Current location:

Nationality:

Visa (if not a Filipino):

Qualified candidates should send resumes to using the JOB TITLE as the subject of the mail.

Job Info:

• Company: HOD HR HUB (H³)
• Position: Customer Success Manager
• Work Location: Philippines
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Success Manager at the office Philippines above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.