Remote Technical Support Representative at MCI

Job Description:

Latest job information from MCI for the position of Remote Technical Support Representative. If the Remote Technical Support Representative vacancy in Philippines matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at MCI for the position of Remote Technical Support Representative below matches your qualifications.

Remote Technical Support Representative – MCI

Full‑time, Remote – Apply now.

Join MCI, a leading technology‑enabled business services company, to provide customer‑facing technical support across multiple industries. This role requires strong communication skills and the ability to resolve hardware, software, and connectivity issues for clients worldwide.

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through step‑by‑step solutions and escalation of complex issues.
• Document all customer interactions accurately in the system.
• Maintain up‑to‑date knowledge of products, services, and support procedures.
• Ensure customer satisfaction by providing timely and effective resolutions.
• Follow company protocols and security guidelines when handling sensitive information.
• Collaborate with internal teams to improve support processes and customer experience.
• Meet performance metrics, including resolution time, customer satisfaction, and attendance.

• Minimum 18 years of age.
• High school diploma or equivalent.
• Prior call center experience.
• Work‑from‑home experience.
• Strong command of the English language (written & spoken).
• Typing speed of 20+ WPM.
• High‑speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Excellent interpersonal skills.
• Ability to multitask and self‑manage effectively.
• Willingness to submit to background and drug screening.

• Remote – located within 80km of MCI office.
• High‑speed internet, quiet work environment, and appropriate headset required.

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Employee performance and loyalty bonuses.
• Company retreats, events, and learning opportunities.
• Employee shuttle services and meal allowances during training.

Job Info:

• Company: MCI
• Position: Remote Technical Support Representative
• Work Location: Philippines
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Remote Technical Support Representative at the office Philippines above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.