Telco Billing Account - Customer Service Representative at Talent Outsourcing Channel Solutions

Job Description:

Latest job information from Talent Outsourcing Channel Solutions for the position of Telco Billing Account - Customer Service Representative. If the Telco Billing Account - Customer Service Representative vacancy in Davao City, Davao matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Talent Outsourcing Channel Solutions for the position of Telco Billing Account - Customer Service Representative below matches your qualifications.

About the role

Join our dynamic team at Talent Outsourcing Channel Solutions' as a Telco Billing Account - Customer Service Representative. In this full-time position based in Davao, you will play a crucial role in providing exceptional customer service to our valued clients in the telecommunications industry.

What you'll be doing

1. Handle inbound customer inquiries and complaints via phone, email, and other communication channels

2. Accurately process customer billing information and resolve billing-related issues

3. Provide accurate and up-to-date information to customers on products, services, and company policies

4. Identify and escalate complex customer concerns to appropriate teams for resolution

5. Maintain detailed records of customer interactions and follow-up actions

6. Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

1. At least HS Grad (old curriculum) / SHS Grad | no experience required|

   billing & sales is a + factor| Excellent Communication Skills

   **Conversation skills, commitment (reason for applying, plans etc.)

2. Previous experience in a customer service or call centre role, preferably in the telecommunications industry

3. Excellent communication and active listening skills, with the ability to empathise and resolve customer issues

4. Strong problem-solving and analytical skills to handle complex billing and account inquiries

5. Proficiency in using computer systems and customer relationship management (CRM) tools

6. Fluency in English and the local language of the region

7. Ability to work in a fast-paced, customer-focused environment and adapt to changing priorities

What we offer

At Talent Outsourcing Channel Solutions', we are committed to creating an engaging and supportive work environment for our employees. We offer competitive compensation, opportunities for career advancement, and a range of benefits, including:

1. Comprehensive health insurance coverage

2. Paid time off and holiday leave

3. Learning and development programmes to enhance your skills

4. Collaborative and inclusive team culture

5. Opportunities for personal and professional growth

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service and business process outsourcing solutions. Our mission is to deliver exceptional customer experiences and drive business success for our clients. With a strong presence in the telecommunications industry, we are dedicated to building a diverse and talented workforce that can thrive in a dynamic and challenging environment.

Apply now to become a part of our growing team in SM DAVAO!

Job Info:

• Company: Talent Outsourcing Channel Solutions
• Position: Telco Billing Account - Customer Service Representative
• Work Location: Davao City, Davao
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Telco Billing Account - Customer Service Representative at the office Davao City, Davao above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.