VA Team Lead - Philippines, Remote at Magic Inc.

Job Description:

Latest job information from Magic Inc. for the position of VA Team Lead - Philippines, Remote. If the VA Team Lead - Philippines, Remote vacancy in Davao City, Davao matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Magic Inc. for the position of VA Team Lead - Philippines, Remote below matches your qualifications.

VA Team Lead - Philippines, RemoteDepartment: Magic EAEmployment Type: Fixed Term - Full TimeLocation: PhilippinesCompensation: ₱32,000 / monthDescriptionAbout MagicMagic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. BackgroundOur company came out of Y Combinator in 2015.

Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones. Check out Magic's Business ProfileKnow more about our Team via Magic's Careers PageWhy does this role exist?

Get ready to take charge and make magic happen as you step into the role of VA Team Lead (internally: Account Lead), managing a team of virtual assistants (VAs). You'll be responsible for maintaining and growing the company's clients and overseeing a team of virtual assistants (EAs). You are also responsible to create a flourishing work environment for assistants to excel and grow as an individual.

Help EAs excel and retain with their clients for as long as possible. Interface with Clients & Assistants - assistants are your main priority, and you'll help regulate the relationship between the client and assistant. The Impact you'll make:Leadership & DevelopmentCoach Assistants in delivering high-quality support, from calendar management to executive communication

Create and implement personalized development plans for each AssistantsTrack and improve key performance metrics including response times and client satisfaction

Foster best practices in task management, prioritization, and professional communication

Client Success ManagementPartner with clients to optimize Assistant performance and workflow efficiency

Conduct regular check-ins to ensure assistant services align with client needs

Develop and maintain standard operating procedures for key assistant functions

Manage smooth transitions during team changes or service expansions

Team ExcellenceBuild a collaborative environment where assistants share knowledge and best practices

Ensure assistants effectively use productivity tools and platforms

Align assistant performance with overall client objectives and company standards

Support assistants in developing specialized skills based on client industry needs

Skills, Knowledge and ExpertiseWe're on the lookout for someone who has:Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships

Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals

Excellent English Communication - Professional-level written and verbal English for executive interactions

Success-Oriented Mindset - Understanding of what drives both client satisfaction and employee success

Your superpowers are..."Plow" mentality - pushing through challenges with creativity and resourcefulness

Leadership mindset - even if you're new to coaching, you have the natural ability to guide others

Eagerness to learn and grow

Strong remote work ethic and collaborative spirit

Ability to work at startup speed

Sharp attention to detail and quick comprehension"Get Stuff Done" attitude - we fix problems, not dwell on them

What We Offer:1. Starting Terms:Fixed monthly salary + allowancesHMO coverage

Paid Time Off13th month pay

Government benefits (SSS, PhilHealth, PAG-IBIG)9 PM - 6 AM shift (subject to change)2-week comprehensive training provided2. Path to Growth:As a startup focused on growth, we encourage internal mobility and skill development

Successful Account Leads often have opportunities to explore roles in:Team ManagementOperationsClient SuccessTraining & DevelopmentProject Management3. Internal Growth Opportunities at Magic:As a startup focused on growth, we encourage internal mobility and skill development.Successful Account Leads often have opportunities to explore roles in:Team ManagementOperationsClient SuccessTraining & DevelopmentProject ManagementApplication Process:Complete pre-qualifying questions

Interview with Recruiting TeamFinal interview with Operations TeamReceive job offer

Begin training program

Note: We value potential over experience. If you have a natural talent for leadership and problem-solving, we want to hear from you!Why Magic?

Job Info:

• Company: Magic Inc.
• Position: VA Team Lead - Philippines, Remote
• Work Location: Davao City, Davao
• Country: PH

How to Submit an Application:

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