Operations Specialist (TSR L2)

Work Setup: Remote

Start Date: ASAP

Equipment Provision: Bring Your Own Device

Schedule: TBD

What does a day in the life of an Operations Specialist took like?

• Proactively charm current users and drive engagement by solving any problems that might arise and answering their product-related inquiries through  email, chat, and phone.

• Actively engage potential new users by selling the product in an inviting way, by highlighting current features of the product and enhancements soon to come.

• Provide artists (whether a user or not) with advice on how to best achieve their professional goals by leveraging the companys impressive amount of expertise.

• Troubleshooting technical problems on the platform while working with the customers to identify and confirm the issue

• Effectively communicate with the product team to fix the issue in a timely manner

• Relate bug reports, feedback, and ideas from customers to stakeholders within the organization

• Proactively communicate possible solutions to common customer problems

• Display ownership of assigned projects outside of traditional Customer Support duties- we dont just want you to be a worker drone, we want to get you involved in other areas of the business to further develop your career.

What are the required qualifications for an Operations Specialist?

• You are focused, and understand the importance of effective, warm, professional, and timely communication.

• You possess empathy and can identify with users who may be frustrated, and you are able to calm them while addressing their issue.

• You possess a measure of tech savvy beyond that of an average tech user, and are no stranger to browsers, operating systems, and connectivity issues.

• You can learn new digital platforms and software with ease.

• You can easily determine all the necessary details to troubleshoot an issue, and easily map out all the avenues of testing to determine the source of a technical problem.

•  You are self-motivated and are able to self-manage. You display ownership, and are capable of seeing both day-to-day tasks and larger projects through to completion with little oversight.

• Familiarity with basic HTML, CSS, Javascript or other coding is a big plus

Ninja Perks and Benefits

*Full time employees

• Competitive compensation

• Adherence to government-mandated benefits

• Retirement Savings Program with Company Matching

• Life Insurance

• HMO on day 1

• Paid time off, birthday leave

• Bonus and incentive plans

• Opportunities for skills training and personal and professional development

• Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/IYISSWc9vEbUQ5w5y4sgF

Visit our Facebook page to find out more: https://www.facebook.com/SupportNinjaPH

Information :

• Company : SupportNinja
• Position : Operations Specialist (TSR L2)
• Location : Manila, Metro Manila
• Country : PH