DTS Operator

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. You are a DTS Operator, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

• Fast and accurate data entry
• Perform high level Quality assurance by editing document images in a presentable manner. Including but not limited to:
• Image Cropping & Stitching
• Rotating pages
• Deleting blank pages
• Checking page sequences
• Deliver high standards of work within the set Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s) for individual projects.
• Maintain 100% attention to detail with all tasks
• Maintain confidentiality and a safe working environment.
• Use Quality Control Policies and your assessment and judgement when performing Quality Assurance checks on scanned documents and keyed data.
• Complete Integrity checks on keyed data and resolve errors in consultation with the Production Manager.
• Provide feedback and communicate any issues with the Production Manager
• Use applications responsibly throughout the digitisation process.
• Adhere to all operational, human resource and health & safety policies and procedures
• Undertake continuous personal and professional development to enhance knowledge and skills.
• Participate in performance appraisal program.
• Any other duties required for the smooth and efficient running of the DTS Department

In a nutshell, you have won the day when you make customers happy with your best and excellent service! Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a DTS Operator, you can perform well if you have:

• High degree of accuracy
• Basic reading, writing and arithmetic
• Ability to use Microsoft Office, including Word, PowerPoint and Excel
• Ability to work autonomously
• Time management
• Ability to plan work with the guidance of the Production Manager to establish appropriate priorities
• Excellent communication skills
• Experience in the imaging environment
• Experience with document indexing and data entry
• Microsoft Office Suite
• Average of 60WPM

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

As an employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment. Join the A-Team and experience the A-Life!

About Us

Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.
Were an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. Were recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, were looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
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