Customer Care Officer (Local Account) at Cartrack

Job Description:

Latest job information from Cartrack for the position of Customer Care Officer (Local Account). If the Customer Care Officer (Local Account) vacancy in Makati matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Cartrack for the position of Customer Care Officer (Local Account) below matches your qualifications.

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for Customer Care Officer (Local Account)  to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Handle all first level of customers technical inquiries via inbound calls, email correspondences, and manage all key accounts in the Philippines.
• Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list.
• Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation.
• Escalate inquiries or issues to relevant departments and ensure proper follow-up.
• Full customer care role including retention of customers, upselling, and selling to existing clients.

Requirements:

• At least 3 - 5 years of experience in customer service handling local or international clients, key account management, or retention gained from BPO, Service oriented, or IT industry experience preferred).
• Proficiency in Microsoft Office, especially Excel; strong presentation and computer skills.
• Customer-focused, solution-oriented mindset with strong problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proactive, organized, and self-motivated team player with a positive, can-do attitude.
• Willing to work onsite in Makati City, NCR

Job Info:

• Company: Cartrack
• Position: Customer Care Officer (Local Account)
• Work Location: Makati
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Care Officer (Local Account) at the office Makati above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.