CRM Administrator Support Specialist CRM, Word

**Overall Purpose of the Role** As a CRM Administrator Support Specialist, you will be supporting the operations of the internal banking division of our Fortune 500 financial client when it comes to pulling data from their CRM for reporting and communications purposes. Leveraging intermediate to advanced MS Excel skills, you will use spreadsheets to manage data while working with the CRM of our client, DealCloud. Additionally, you will also be using Word Report Builder as an easy and convenient tool to generate regular reports. **Additional Details** - Salary Range: PHP 30,000 - 35,000 - Work schedule: Fixed Mondays to Fridays from 9 PM to 6 AM Manila time - This role is an on-site role at our Alabang location **Main Duties and Responsibilities** - Deduplicating and uploading lists of companies and contacts to the DealCloud CRM - Building reports from scratch using the DealCloud CRM, MS Word, and MS PowerPoint - Editing reports as feedback comes in on existing reports either by adding additional components or changing formats - Updating dashboards regularly to provide support to the US-based team to incorporate recent changes - Supporting basic exporting of reports from DealCloud CRM - Supporting historical data backfilling of DealCloud CRM for specific projects - Working with DealCloud administrators for projects requiring backend data loading - Replicating provided excel reports to incorporate automatic DealCloud data pulls for MS Excel report building - Running data QA to identify and resolve data issues - Identifying and merging duplicative data using in-system tools - Managing the request queue as required to support ad hoc system builds and/or end user tickets, **Essential Qualifications** - A four-year Bachelors degree or relevant experience - Excellent communication skills with a strong ability to collaborate with a local and foreign team - Experience working with CRM or other enterprise system data entry - Microsoft Office suite experience and competence **Desirable Qualifications** - Prior experience with Word Report Builder is a plus but not required - Excellent time management and organization skills - Astute attention to detail in work with a proven ability to proactively identify and resolve data errors - Eagerness/willingness to learn new systems **Where will you be working** Civicoms main office is located at the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molitos park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue. **If youre the person weve been looking for, you can expect**: - To create and be part of something truly remarkable - Full-time employment with the opportunity of regularization in as short as 3 months - A competitive salary package based on your talent and experience - A company-sponsored Health Maintenance coverage for your needs on Day 1 - Quarterly Performance Bonuses - Perfect Attendance Bonus - 10 accrued Sick Leave credits in a year, commutable to cash - 10 Vacation Leave credits in a year, among others - Promising career growth and learning opportunities - The opportunity to collaborate with the other teams and business units in the company including our global business leaders - Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People **About Civicom** Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable. In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well. **Job Types**: Full-time, Permanent **Salary**: Php30,000.00 - Php35,000.00 per month **Benefits**: - Free parking - Gym membership - Health insurance - On-site parking - Promotion to permanent employee Schedule: - 8 hour shift - Monday to Friday - Night shift Supplemental Pay: - 13th month salary - Overtime pay - Performance bonus - Quarterly bonus COVID-19 considerations: All employees are required to wear a mask. Common surfaces are sanitized regularly and temperature checks are implemented before entering the office to ensure everyones safety. Ability to commute/relocate: - Muntinlupa City: Reliably commute or planning to relocate before starting work (preferred) **Experience**: - CRM software: 1 year (preferred) - DealCloud: 1 year (pr

Information :

• Company : Civicom Inc
• Position : CRM Administrator Support Specialist CRM, Word
• Location : Muntinlupa, Metro Manila
• Country : PH