Customer Service Rep Day Shift Local Account

**WHY JOIN OUR TRANSEC TEAM?** - **Represent one of the top leading brands in PH**: - **Great working environment with work-life balance**: - **Health card & life insurance coverage**: - **Performance reviews & annual increases** **JOB OBJECTIVE** Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client. **ESSENTIAL JOB FUNCTIONS** - Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc. - Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation. - Efficiently and effectively identify concerns and provide the necessary solutions where applicable. - Coordinate with several branches and departments to resolve customer concerns and/or requests. - Ensure pending concerns are attended to in a timely manner and escalate as needed. **SKILLS & QUALIFICATIONS** - Must have undergone at least 2nd year of college level. - Must have at least 6 months experience in customer service. - Basic knowledge in using Microsoft Word and Excel. - Good communication skills, both written and oral for both English and Filipino. **Job Types**: Full-time, Permanent, Fresh graduate **Benefits**: - Company Christmas gift - Company events - Employee discount - Health insurance - Life insurance - Paid training - Pay raise - Promotion to permanent employee Schedule: - Day shift Supplemental Pay: - 13th month salary - Overtime pay - Performance bonus Application Question(s): - Will you be able to reliably commute to Pasig City for this job? **Education**: - Bachelors (preferred) **Experience**: - Customer Service: 1 year (preferred) **Language**: - English (preferred)

Information :

• Company : Transec BPO
• Position : Customer Service Rep Day Shift Local Account
• Location : Pasig, Metro Manila
• Country : PH