Customer Support Representative - Singcang-Airport, Bacolod at Talent Outsourcing Channel Solutions

Job Description:

Latest job information from Talent Outsourcing Channel Solutions for the position of Customer Support Representative - Singcang-Airport, Bacolod. If the Customer Support Representative - Singcang-Airport, Bacolod vacancy in Bacolod City, Negros matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Talent Outsourcing Channel Solutions for the position of Customer Support Representative - Singcang-Airport, Bacolod below matches your qualifications.

About the role

We are seeking an enthusiastic Customer Support Representative to join our growing team at Talent Outsourcing Channel Solutions' in Singcat Airport, Bacolod. In this full-time position, you will be the voice of our company, providing exceptional customer service and support to our valued clients. Based in our modern contact centre facility, you will play a crucial role in ensuring customer satisfaction and contributing to the overall success of the business.

What you'll be doing

1. Responding to customer inquiries and addressing their concerns via phone, email, and chat

2. Providing accurate information and resolving issues in a timely and professional manner

3. Maintaining detailed records of customer interactions and documenting resolutions

4. Identifying and escalating complex issues to the appropriate team or management

5. Contributing to the continuous improvement of customer service processes and procedures

6. Adhering to company policies, procedures, and quality standards

What we're looking for

1. Strong communication and interpersonal skills, with the ability to engage with customers professionally and empathetically

2. Open for applicants with or without BPO experience

3. Excellent problem-solving and critical thinking skills to address a wide range of customer inquiries

4. Proficiency in English, both written and verbal, with the ability to communicate clearly and effectively

5. Familiarity with call centre or customer service operations, with a minimum of 3mos. of relevant experience is a plus

6. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

7. Commitment to delivering exceptional customer service and exceeding customer expectations

What we offer

At Talent Outsourcing Channel Solutions', we value our employees and strive to provide a supportive and rewarding work environment. Our comprehensive benefits package includes competitive salary, performance-based bonuses, opportunities for career advancement, and comprehensive health and wellness initiatives. We also offer flexible work arrangements and ongoing training and development to help you grow in your role.

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service and contact centre solutions, serving a diverse range of clients across various industries. With a focus on innovation, excellence, and a people-centric approach, we are dedicated to delivering exceptional customer experiences and driving business success for our partners. Join our dynamic team and be a part of our continued growth and success.

Apply now to become our next Customer Support Representative - Bacolod!

Job Info:

• Company: Talent Outsourcing Channel Solutions
• Position: Customer Support Representative - Singcang-Airport, Bacolod
• Work Location: Bacolod City, Negros
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Support Representative - Singcang-Airport, Bacolod at the office Bacolod City, Negros above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.