QA Specialist (BPO) at J-K Network Services

Job Description:

Latest job information from J-K Network Services for the position of QA Specialist (BPO). If the QA Specialist (BPO) vacancy in Pampanga matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at J-K Network Services for the position of QA Specialist (BPO) below matches your qualifications.

A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. Benefits: Government-mandated benefits 13th Month Pay HMO coverage Vacation Leave Credits Sick Leave Credits POSITION: QA Specialist (BPO) Industry: BPO Location: Clark, Pampanga Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Setup: Onsite JOB RESPONSIBILITIES: Monitor and evaluate customer interactions (calls, chats, or emails) to ensure compliance with quality standards and client expectations. Conduct regular quality audits and document findings accurately. Provide detailed feedback and coaching insights to agents and team leaders. Prepare and analyze daily, weekly, and monthly quality reports to identify trends and opportunities for improvement. Collaborate with Operations and Training teams to enhance agent performance and process efficiency. Participate in calibration sessions to maintain scoring consistency and fairness. Ensure full compliance with company policies, client guidelines, and industry regulations. Recommend process or policy enhancements to improve customer experience and service quality. JOB REQUIREMENTS: Open to Undergraduates At least 1 year of Quality Assurance experience in a BPO setting (required) Experience handling FinTech accounts is an advantage Willing to work onsite in Clark, Pampanga Can start immediately RECRUITMENT PROCESS: Initial Interview (Online or Face-to-Face) Final Interview Job Offer

Job Info:

• Company: J-K Network Services
• Position: QA Specialist (BPO)
• Work Location: Pampanga
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information QA Specialist (BPO) at the office Pampanga above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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