Head of Claims - General Insurance
Strong Backing & Regional PresenceInnovative & Customer-Centric CultureAbout Our ClientA growing player in the non-life insurance space, backed by a reputable regional group.
The company offers a range of general insurance products, with a strong focus on digitalization, customer experience, and operational excellence. Its an organization in transformation-combining the stability of an established insurer with the agility of a company scaling its presence in the Philippine market. Job DescriptionLead and oversee the end-to-end claims management process across all general insurance product lines (motor, property, accident, etc.).
Provide strong leadership and guidance to the current claims team, with a focus on upskilling, performance management, and growing the department. Develop and implement efficient claims processes, systems, and SOPs to drive operational excellence and turnaround times. Handle escalated or complex claims cases with a focus on customer resolution and business impact.
Collaborate with underwriting, sales, operations, and customer service teams to ensure seamless cross-functional alignment. Monitor and analyze claims trends, costs, and performance data to provide insights and recommendations to senior management. Ensure compliance with regulatory standards and internal policies in all claims handling.
Lead initiatives to improve customer satisfaction, including clear communications and timely resolutions. The Successful ApplicantMinimum 8-10 years of relevant experience in claims management within the general insurance industry. Proven leadership experience managing and growing claims teams.
Strong knowledge of local insurance regulations, policy structures, and customer service best practices. Excellent problem-solving, negotiation, and communication skills. Ability to drive operational improvements and implement scalable processes.
Customer-first mindset with a balanced approach to risk and business outcomes.Whats on OfferLeadership Opportunity in a Growing OrganizationCareer Growth in a Transformational Environment
#J-18808-LjbffrInformation :
- Company : Michael Page
- Position : Head of Claims - General Insurance
- Location : Makati City, Metro Manila
- Country : PH
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com
Post Date : 2025-09-03 | Expired Date : 2025-10-03