NOC Tech I

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Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

NOC Tech IKey ResponsibilitiesProvide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams

Monitor and Identify events proactively resolving issues

Respond & Resolve Customer escalations within the SLA window

Turn up customer applications & services in accordance with standard procedures

Open and track to resolution carrier and internal tickets

Monitor Network Security and report and document any breaches

Gather and report data on the health and operation of Five9 services

Required ExperienceMinimum 1 year of related experience in a software support position

Experience or background in a military, technical or customer service environment

Mid-Level technical knowledge in at least one of the following categories.Telephony configuration and troubleshooting

Networking configuration and troubleshooting

Systems administration and troubleshooting

Database Use and AdministrationMust be willing to work shifts and participate in on-call rotation (Days/Nights/Weekends)Ability to communicate clearly (both in writing and speech)Desirable QualificationsUnderstanding of the following voice and data protocols: SIP, ISDN, MGCP, RTP, TCP, SDP, UDP, HTTP, DHCP, DNS, NATAnalysis and Problem-solving skills

Advanced knowledge of PBX, ACD, CTI, VoIP and IVR applications

Basic knowledge in networking theories and protocols such as TCP/IP and the OSI ModelBasic knowledge of Operating Systems (Microsoft and Linux) administration

Experience with ticketing systems

Able to follow direction

Attention to detail

Company Benefits:Company stocks

Annual merit increase based on performance15% night shift differential pay

Paid Leave with Cash ConversionHMO with free dependents

Retirement PlanLife InsuranceWhile on work from home setup: Internet and meal allowance are provided

Employee Assistance Program for mental and social well-being

Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Five9 by 2xSign in to set job alerts for “Network Operations Center Technician” roles.Open Source Networking Software Engineer - ToR Switch / SmartNIC / DPUNetwork Engineer, Trilogy (Remote) - $100,000/year USDWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Information :

• Company : Five9
• Position : NOC Tech I
• Location : Manila, Metro Manila
• Country : PH