Reservations Sales Specialist at IHG Hotels & Resorts

Job Description:

Latest job information from IHG Hotels & Resorts for the position of Reservations Sales Specialist. If the Reservations Sales Specialist vacancy in Muntinlupa, Metro Manila matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at IHG Hotels & Resorts for the position of Reservations Sales Specialist below matches your qualifications.

Role PurposeAn expert in providing travel advice and solutions. A critical customer touch point for delivering on our IHG brand experience. Be a brand champion, taking pride in using every customer interaction to educate guests about our brands and products.

Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. Passionate for learning and developing themselves to be the best in an ever-evolving role. Key AccountabilitiesProvide an industry-leading reservation solution in English and one or more language for all contacts

Champion Brand Hearted behaviors by demonstrating knowledge, passion and pride. Embrace the global and cultural diversity of our guest and business needs. Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles.

Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience. Inspire loyalty through personalized and efficient service driven by the guest's needs. Uses creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others.

Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.)Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience. Work effectively by understanding, trusting and using tools and information appropriately. Self-motivated, positive, "want-to" attitude with a willingness to take on new challenges.

Actively participates in company initiatives, training and events. Take ownership of personal development while aligning with team priorities and company goals. Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change.

Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals. Support and demonstrate IHG's company values and ways of working.

Willingly deliver on additional tasks as assigned. Key Skills & ExperiencesEducation : Some secondary school, high school diploma preferred but not required

For Mexico : High school diploma as a minimum; college degree in Tourism or similar preferred

Experience :Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred.Hotel/travel experience desired.Technical Skills:Strong customer service and sales skills, with the ability to balance sales with service;Strong bilingual communication skills - listening, written, verbal.Social intelligence - empathy, self-awareness, cultural sensitivity

Ability to customize generic information;Strong web-based navigation skills;Ability to embrace technological and organizational changes;Embrace evolving call and contact types, adopt new tools and processes;Efficient and accurate data capture

Ability to use tools and resources to represent the geographical needs of the caller.Basic software and hardware trouble shooting.Effective and efficient use of online communication tools and other systems application.Physical RequirementsMajority of work is performed in a normal office environment and/or remotely (work from home).

Job Info:

• Company: IHG Hotels & Resorts
• Position: Reservations Sales Specialist
• Work Location: Muntinlupa, Metro Manila
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Reservations Sales Specialist at the office Muntinlupa, Metro Manila above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.