Senior Operations Manager at Concentrix

Job Description:

Latest job information from Concentrix for the position of Senior Operations Manager. If the Senior Operations Manager vacancy in Muntinlupa, Metro Manila matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Concentrix for the position of Senior Operations Manager below matches your qualifications.

OverviewConcentrix Muntinlupa City, National Capital Region, PhilippinesSenior Operations Manager role at Concentrix. This position is onsite in Alabang Muntinlupa City, Philippines. ResponsibilitiesSenior Operations Manager responsible for managing the overall operations program and client management scope.

Maintain alignment with strategic business objectives; set program plan, drive performance and internal and external experience; make recommendations to modify the program when necessary; set priorities; ensure optimization; and resolve conflicts to enhance effectiveness in reaching business results or strategic goals. Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed. Maximize revenue generation to achieve long- and short-term financial goals (e.g., data collection for billable/non-billable hours, forecasting, budgeting).

Select, train, develop, and manage the performance of direct reports and their teams; plan and assign work in accordance with company policies and applicable legal requirements. Manage and review operational reports (attendance adherence, PFP, client scorecard, metrics management reports). Create and maximize relationships with client partners; provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement corrective actions as needed to meet operational performance.

Conduct regular one-on-ones with direct reports to review individual performance and team performance; provide ongoing developmental coaching. Foster a positive work environment through employee engagement; resolve employee relation issues professionally and promptly. Participate in cross-functional meetings with Training, HR, Quality, WFM, TA and partners to define action plans that resolve issues and drive continuous improvement.

Implement best practices and over-deliver for clients; drive consistent performance; evaluate staffing needs with input from BD and Client; adjust to meet changing requirements. Attend business reviews with the client. Lead and mentor a team of team leaders.

Qualifications / RequirementsWith at least 1-3 years of experience as a Senior Operations Manager. Experience in Telco and Sales is preferred. Amenable to work onsite in Alabang Muntinlupa City, Philippines.

Knowledgeable in managing NPS or CSAT and AHT, conversion metrics. Highly motivated with skills to develop and coach team members to achieve performance expectations. Ability to mentor, coach, and provide direction to a team of employees.

Willingness to work a flexible schedule. Employment DetailsEmployment type: Full-timeSeniority level: Mid-Senior levelJob function: Strategy/Planning, Administrative, and ManagementIndustries: Business Consulting and Services; Outsourcing and Offshoring ConsultingWhat's in it for you? Day 1 HMOCompetitive Compensation

Job Info:

• Company: Concentrix
• Position: Senior Operations Manager
• Work Location: Muntinlupa, Metro Manila
• Country: PH

How to Submit an Application:

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