Software Support Analyst

Summary: We are seeking a motivated and skilled Facilities and Maintenance Systems Analyst to join our team. This role is integral to managing and supporting our clients maintenance and support cases efficiently. You will work with a wide client base, ensuring timely service delivery and a seamless workflow that operates 24/7, especially for crucial sectors such as housing, aviation, and healthcare.

Responsibilities: Manage and support the client CRM, which oversees call-out work and planned maintenance,ensuring it meets the diverse needs of our large client base. Analyze client-reported tasks and effectively coordinate with service providers based on thecomplexity of the issues logged

Assess and document logged tasks in the system, ensuring accurate time frames and back-endlogging for efficient workflow management

Participate in workshops and meetings with clients to gather and understand theirrequirements, ensuring that documentation is aligned with client needs

Support senior consultants by configuring back-end functionalities and assisting withdata imports and management

Develop and maintain technical specifications documentation.Collaborate with team members to build and refine environments and workflows, taking on increasingly complex tasks as required

Garner and apply technical skills, including basic SQL and scripting knowledge (e.g., XMLtransformations), to support overall system functionality

Maintain a high level of system operation reliability, contributing to project implementations that require critical uptime Qualifications: Bachelors degree in computer science, Information Technology, or a related field

Basic understanding of SQL and experience in back-end systems support

Familiarity with scripting languages and XML transformation

Excellent analytical and critical thinking skills to problem-solve and streamline processes

Strong communication skills and the ability to work client-facing, showing professionalism and attention to detail during workshops and consultations

Previous experience in a similar role or with a specific focus on facilities management systems ispreferred, though recent graduates with relevant internships will also be considered Ability to work collaboratively in a team environment while also managing individual responsibilities effectively

Additional Details:Work Schedule: Shift usually starts at 5:30 AM Manila time, Supports APAC and Australian ClientWork Arrangement: Full-time | Onsite

Information :

• Company : TASQ
• Position : Software Support Analyst
• Location : Baguio, Cordillera Administrative Region
• Country : PH