Team Leader (BPO) at Jobstreet Philippines

Job Description:

Latest job information from Jobstreet Philippines for the position of Team Leader (BPO). If the Team Leader (BPO) vacancy in Kawit, Calabarzon matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Jobstreet Philippines for the position of Team Leader (BPO) below matches your qualifications.

QUALIFICATIONS:

• Strong leadership and team management skills.
• Proficiency in performance metrics and reporting tools.
• Familiarity with CRM software and call center technologies.
• Strong organizational skills and attention to detail.
• Preferably 2 years Proven Team lead experience in BPO

JOB RESPONSIBILITIES:

*Directly manage a team of 10-15 or more agents, including the provision of appropriate discipline, discharge, and ensuring accuracy of inputs regarding payroll documentation. *Review and evaluate agents' performance on a weekly, monthly and quarterly basis. Pinpointing root cause for performance variance, trending, and creating improvement plans to correct and improve performance gaps.* Maintain up-to-date level of product and procedural knowledge be being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings.* Responsible for administering company policies, best practices, and standard operating procedures to facilitate performance that exceeds client expectations.* Responsible for accurately tracking and reporting the team's attendance and seeking coverage as needed to secure staffing and meet committed hours according to the client's expectations.* Performs other duties as assigned.

Job Info:

• Company: Jobstreet Philippines
• Position: Team Leader (BPO)
• Work Location: Kawit, Calabarzon
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Team Leader (BPO) at the office Kawit, Calabarzon above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.