Technical Support Specialist (Crystal Reports)

Technical Support Specialist (Crystal Reports)Join to apply for the Technical Support Specialist (Crystal Reports) role at Tribute TechnologyTechnical Support Specialist (Crystal Reports)1 day ago Be among the first 25 applicants

Join to apply for the Technical Support Specialist (Crystal Reports) role at Tribute TechnologyGet AI-powered advice on this job and more exclusive features. ABOUT TRIBUTE TECHNOLOGY:At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love.

Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine. ABOUT TRIBUTE TECHNOLOGY:At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions.

Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

Join SRS Computing, a premier partner of Tribute Technology, the leading provider for software solutions to funeral homes, crematories, cemeteries, and families. ABOUT YOU:We are seeking a Tier I Technical Support Specialist to deliver exceptional customer service, troubleshooting, and resolving technical issues for our software solutions.

The ideal candidate will have strong problem-solving abilities, technical aptitude, and a proactive attitude toward learning and professional growth. WHAT YOULL DO:Customer & Technical Support (50% Phone, 50% Email/Tickets):Handle inbound customer phone calls, troubleshoot, and provide effective solutions in a timely manner. Resolve inquiries submitted through the email system and ticketing portal, taking ownership of tickets from start to finish.

Speak to customers clearly, translating technical information in an understandable way. Utilize remote screen sharing tools to gain a deeper understanding of issues and gather necessary screenshots or details. Report Creation & Analysis:Gather specifications from customers to create custom reports using Crystal Reports 11.

Write and interpret basic SQL queries to help resolve customer issues and support reporting needs. Assist customers in generating reports and troubleshooting reporting-related problems. Independent Troubleshooting & Learning:Work independently to resolve issues using available knowledge bases and online documentation, proactively seeking out solutions.

Learn new concepts quickly in a dynamic environment, often without immediate assistance, and apply this knowledge to resolve issues. Take initiative in self-teaching and improving your technical understanding to effectively handle complex inquiries. Knowledge Sharing & Documentation Updates:Participate in bi-weekly knowledge-sharing sessions to exchange insights with the team.

Contribute to updating and improving internal documentation based on recurring issues or new findings. Share solutions and best practices with the team to improve overall service delivery. WHAT YOULL NEED:Bachelors degree in Computer Information Systems or Technical SupportORa minimum of two (2) years in a progressively evolving, complex, and technical customer support roleWHATS ESSENTIAL:Proficient in office programs, databases, and web-based applications, with a desire to learn new software.

Proven experience in both customer support and technical troubleshooting roles. Strong written and verbal communication skills, with excellent phone manner. Ability to explain technical information to a variety of audiences with varying technical abilities.

Skilled in problem-solving, multitasking, and prioritizing client issues with sound judgment. Excellent time management, organizational skills, and the ability to work both independently and as part of a team. Basic SQL knowledge, with the ability to write and interpret queries.

Familiarity with remote troubleshooting tools (e.g., screen sharing software). Comfortable working independently in a fully remote environment, managing a variety of technical issues. Strong initiative and self-motivation to learn and troubleshoot independently.

Able to manage a high volume of tickets and phone calls, resolving issues in a timely manner. TECHNICAL SKILLS:MSSQLCrystal Reports 11BENEFITS:Competitive salary

Comprehensive benefits package (HMO with 3 dependents, 13th month pay, Rice Allowance, Corporate equipment, Paid Time Off and Holidays..)Outstanding collaborative work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.Feeling uneasy that you havent ticked every box? Thats okay, weve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day!Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Tribute Technology by 2xSign in to set job alerts for “Technical Support Specialist” roles.Manila, National Capital Region, Philippines 5 days ago

Manila, National Capital Region, Philippines 2 weeks ago

Pasig, National Capital Region, Philippines 5 days ago

Manila, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 1 month ago

Taguig, National Capital Region, Philippines 2 weeks ago

Taguig, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 1 day ago

Makati, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 1 month ago

Makati, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 25 minutes ago

Makati, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 11 months ago

Manila, National Capital Region, Philippines 2 weeks ago

Technical Support Chat-Only-Non-Voice-Dayshift-No Exp NeededTechnical Support Staff (1 Year Experience)Makati, National Capital Region, Philippines 1 month ago

Makati, National Capital Region, Philippines 2 weeks ago

Quezon City, National Capital Region, Philippines 3 months ago

Taguig, National Capital Region, Philippines 2 weeks ago

Quezon City, National Capital Region, Philippines 4 months ago

Pasig, National Capital Region, Philippines 2 weeks ago

Pasig, National Capital Region, Philippines 1 week ago

Pasay, National Capital Region, Philippines 1 week ago

Customer Technical Services Analyst II-R-246043Pasig, National Capital Region, Philippines 2 weeks ago

Technical Support Representative, Tier 2 (Philippines, Remote)Quezon City, National Capital Region, Philippines 1 month ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Information :

• Company : Tribute Technology
• Position : Technical Support Specialist (Crystal Reports)
• Location : Manila, Metro Manila
• Country : PH