Project Manager (BPO Operations)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Quantum Group Philippines with the position of Project Manager (BPO Operations) - Quantum Group Philippines which was opened this.

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Expectation:

• The Project Manager (Operations) is responsible for supporting the Head of Project Management in overseeing various portfolios within the organizations operations department, with a specific focus on enhancing operational efficiency within the call center.
• This role will involve assisting in the management of multiple projects aimed at improving call center performance, streamlining processes, optimizing workforce operations, and enhancing technology solutions. The Project Manager should possess a foundational background in project management methodologies like Lean Six Sigma, Waterfall, or Agile, along with familiarity with call center operations functions such as workforce management, quality assurance, training, and technology support. Additionally, the role will evolve to encompass diverse projects that span the organizations operational efficiency initiatives.

Responsibilities:

● Assist in the coordination and management of multiple projects within the operations department, specifically targeting enhancements in call center efficiency, under the guidance of the Head of Project Management.

● Collaborate with various teams within operations to support initiatives aimed at improving call center performance, streamlining processes, optimizing workforce operations, and enhancing technology solutions.

● Utilize knowledge of call center operations functions to contribute to training

programs, quality assurance efforts, workforce optimization, and technology

enhancements tailored to call center needs.

● Support in the development and implementation of project plans for operations projects, ensuring alignment with organizational goals and objectives, particularly focusing on call center efficiency.

● Assist in the analysis of call center operational requirements, risks, and constraints; contribute to the formulation of solutions and strategies to address inefficiencies.

● Collaborate with stakeholders within the operations department to ensure effective communication and alignment of project objectives, specifically targeting improvements in call center efficiency.

● Maintain project documentation for operations projects, track progress, and provide regular status updates to the leadership team, emphasizing improvements in call center performance metrics.

● Demonstrate the ability to handle diverse tasks simultaneously within operations while maintaining a focus on quality and deadlines, particularly in enhancing call center efficiency.

● Engage in continuous learning and adaptation to effectively manage evolving project requirements within operations and meet organizational needs for improved call center performance.

● Contribute insights and suggestions for enhancing operational efficiency,

effectiveness, and overall success of projects within the call center environment.

● Develop a comprehensive understanding of the organizations operations structure, processes, and goals, with a specific focus on driving successful outcomes within the call center.

● Collaborate with cross-functional teams across operations departments to ensure smooth project execution and successful delivery, particularly focusing on improving call center efficiency.

Qualifications:

● Bachelors degree in Business Administration, Project Management, or relevant field.

● Certification or foundational knowledge in project management methodologies.

● Experience or background in call center operations functions such as workforce

management, quality assurance, training, or technology support is advantageous.

● Strong organizational and time management skills with the ability to multitask

effectively within operations, specifically in a call center environment.

● Excellent communication, interpersonal, and problem-solving abilities.

● Proficiency in project management tools and software tailored to call center

operations.

Job Types: Full-time, Permanent

Pay: Php90,000.00 - Php120,000.00 per month

Benefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Afternoon shift
• Shift system

Supplemental Pay:

• 13th month salary
• Performance bonus

Work Location: In person

Information :

• Company : Quantum Group Philippines
• Position : Project Manager (BPO Operations)
• Location : Makati
• Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Project Manager (BPO Operations) job info - Quantum Group Philippines Makati above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Project Manager (BPO Operations) job info - Quantum Group Philippines Makati in 2025-03-03 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.