Quality Analyst - Spanish Bilingual

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the FIS, Inc. with the position of Quality Analyst - Spanish Bilingual - FIS, Inc. which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Quality Analyst - Spanish Bilingual - FIS, Inc. below matches your qualifications. Good Luck: D

Quality Analyst - Spanish Bilingual Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. What You Will Be Doing

• Monitor agents on various channels such as Voice and Offline tickets in Spanish/English
• Coach agents on a regular basis discussing performance, strengths and AFIs.
• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.
• Conduct analysis on QA and CSAT performance through weekly and monthly reports.
• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.
• Collaborate with stakeholders on items needing assistance such as KB updating, training gaps and performance management.
• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping
• Analyzes and resolves incidents, problems or known errors related to failures in application or any escalations received
• User maintenance on a variety of systems using strict logical access procedures.
• Carry out auditing and operational review activities to ensure FIS remains compliant.
• Participate in team projects that enhance the quality or efficiency of the Service Desk.
• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.
• Updating operational and technical documentation together with product user guides as required by process or Quality
• Work within the scheme compliance and regulatory frameworks.

What You Will Bring

• Proficiency in the Spanish Language (Verbal and Written).
• Experience in Quality Assurance and IT Service Desk is a plus but not required.
• Experience in IT Operations (Tech Support) is also a plus
• Amenable to work on a night shift (core hours: 9pm to 6am)
• Amenable to work on a hybrid setup (up to twice a week onsite). Office location is at Ecoplaza Bldg, Magallanes, Makati City (near Magallanes MRT Station, EDSA)
• College undergraduates with relevant work experiences are welcome to apply

What We Offer:

• A competitive salary and benefits, including HMO on Day 1
• Great workspaces with dedicated and motivated colleagues
• A variety of career development tools, resources, and opportunities
• Work for an organization that champions Inclusion and Diversity and Women in Technology

#LI-JO1 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Job ID JR0288646

Information :

• Company : FIS, Inc.
• Position : Quality Analyst - Spanish Bilingual
• Location : Manila
• Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Quality Analyst - Spanish Bilingual job info - FIS, Inc. Manila above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Quality Analyst - Spanish Bilingual job info - FIS, Inc. Manila in 2025-03-03 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.