Operations Team Leader - Gen AI/ContentWriting Program

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the TELUS Digital - with the position of Operations Team Leader - Gen AI/ContentWriting Program - TELUS Digital - which was opened this.

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Job Description Position Summary: TELUS International is seeking a dedicated Team Leader for our Content Writer program, with English native-speaking fluency. In this leadership role, you will be responsible for guiding and supervising a team of content writers, ensuring the creation of accurate, contextually relevant, and ethical content. Your leadership will be essential in maintaining high-quality content generation. Role Responsibilities:

• Lead and manage a team of Content Writers, providing guidance, mentoring, and performance management to ensure the production of high-quality responses.
• Collaborate closely with support area teams to understand training guidelines, objectives, and ethical considerations, and translate them into actionable plans
• Oversee the creation and enhancement of content generated by Content Writers, ensuring it aligns with accuracy, coherence, and contextual appropriateness.
• Conduct regular coaching sessions and performance evaluations for team members, identifying areas for improvement and providing actionable feedback.
• Manage payroll and attendance review, ensuring accuracy and compliance with company policies.

Skills & Competencies:

• Exceptional leadership and management skills, including the ability to coach, mentor, and guide a team while performing administrative tasks.
• Strong analytical abilities, particularly in evaluating content outputs, managing performance, and handling payroll review.
• Excellent communication skills for effective collaboration across support area teams, clear guidance to content writers, and constructive coaching sessions.
• Strong organizational skills to manage team responsibilities, timelines, operational goals, and administrative tasks.
• Familiarity with content management tools and systems is a plus.
• Proactive attitude towards staying updated with the latest developments in AI ethics, NLP, and content generation.

Requirements:

• Ability to work from site
• Native English speaker
• Oral and written comprehension
• Appropriate use of language
• B2 English level
• 1 year of proven experience in a leadership role
• Bachelors degree in Linguistics, Communication, Creative Writing, or a related field; relevant experience will also be considered - desired
• Strong organizational skills to manage and prioritize multiple tasks and responsibilities.
• Understanding of natural language processing (NLP) principles, including syntax, semantics, and discourse analysis.
• Familiarity with content moderation tools and techniques is a plus.

Information :

• Company : TELUS Digital -
• Position : Operations Team Leader - Gen AI/ContentWriting Program
• Location : Taguig
• Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Operations Team Leader - Gen AI/ContentWriting Program job info - TELUS Digital - Taguig above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Operations Team Leader - Gen AI/ContentWriting Program job info - TELUS Digital - Taguig in 2025-03-21 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.