Customer Escalations Specialist

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Tahche Outsourcing Services, Inc. with the position of Customer Escalations Specialist - Tahche Outsourcing Services, Inc. which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Escalations Specialist - Tahche Outsourcing Services, Inc. below matches your qualifications. Good Luck: D

Our US partner is a leader in new and recycled auto parts, as well as Automotive and Metal Recycling. The Auto Parts business unit provides certified new and recycled auto parts to body shops, car dealers, auto parts dealers, and walk-in retail customers.

We are looking for a Customer Escalations Specialist to handle customer complaints and manage escalations related to auto parts products and services. This role involves processing warranty claims, handling problem tickets, and providing insights to upper management to enhance customer satisfaction. The ideal candidate has strong problem-solving skills, experience in warranty or escalations support, and a keen attention to detail.

This is a full-time role, on a US shift and on an Onsite (Cebu-based) set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Process warranty claims promptly for each franchise or distributor.
• Ensure accurate documentation of all warranty-related paperwork.
• Follow up on outstanding claim payments.
• Track and tag warranty parts with relevant details, including repair order number and replacement date.
• Assist in resolving customer complaints and ensure issues are addressed satisfactorily.
• Verify receiving documents and follow up on shortages to expedite resolution.
• Perform other related tasks as needed.

QUALIFICATIONS:

• Minimum of 3 years of experience in a Call Center or Customer Service role handling Escalations Support.
• Strong back-office experience with extensive data entry skills.
• Experience in an Auto Parts Company is preferred but not required.
• Excellent problem-solving and communication skills.
• Strong attention to detail and ability to work efficiently in a fast-paced environment.

WHATS IN IT FOR YOU?

• Full-time permanent position
• Competitive compensation package and benefits
• Be part of a dynamic US Team
• 13th-month pay
• Paid Leaves, commutable to cash
• Access top-tier health insurance, including dental coverage.
• Personal development and training opportunities
• We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
• Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

Follow us on our official social media platforms and be updated with the latest news and hirings!

Facebook: https://www.facebook.com/tahchecareers

Linkedin: https://www.linkedin.com/company/tahche-careers

Instagram: https://www.instagram.com/tahchecareers/

TikTok : https://www.tiktok.com/tahche.careers

Youtube: https://www.youtube.com/channel/UC7JTHWeL8Mf2hx5s-LieXAA

Apply now and be part of Tahche!

Not a candidate? If youre a foreign business looking to build world-class teams with top Filipino professionals, why not HIRE WITH TAHCHE? Visit our website at tahche.ph to learn how.

Job Type: Full-time

Pay: Php35,000.00 - Php50,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• How long is your escalations experience in the BPO?
• Are you willing to work onsite and report the night shift?
• How soon can you start?

Work Location: In person

Information :

• Company : Tahche Outsourcing Services, Inc.
• Position : Customer Escalations Specialist
• Location : Cebu City
• Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Escalations Specialist job info - Tahche Outsourcing Services, Inc. Cebu City above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Escalations Specialist job info - Tahche Outsourcing Services, Inc. Cebu City in 2025-03-21 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.