Process Lead - Customer Care

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Canon with the position of Process Lead - Customer Care - Canon which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Process Lead - Customer Care - Canon below matches your qualifications. Good Luck: D

The Team Lead is expected to provide the Services and Deliverable(s) on behalf of NZP, as follows:

Primary Job Functions:

• Working cohesively as part of a team to manage the daily operational activities of the Customer Service Representatives including communication of key information and where required, providing a further escalation point for difficult customer queries to ensure customer centric solutions are provided.

• Identify customers issue and provide available support options.
• Adhere to and demonstrate Quality Monitoring (QA) guidelines.
• Demonstrate an elevated level of professionalism and strong customer service orientation.
• Manage Call / Email Management databases with details on each customer call in accordance with client procedures.
• Outline any guidelines to customers in accordance with client procedures.
• Regularly stay updated with the latest product knowledge and technical skills using available resources.
• When required, to escalate issues outside of service boundaries to Supervisor and/or Operations Manager.
• Take responsibility to ensure customers experience with NZP exceed expectations.
• Create a positive impression on NZP whenever interacting with customers.
• Undertake any Ad Hoc project or assignments assigned by Operations Manager
• Improve the performance of the team by gathering meaningful insights, coaching, and managing when required to support the delivery of quality business outcomes. Deliver on personal targets and development objectives
• Experience in team management, specifically in call centre operations

Qualifications

• Diploma or bachelors degree or with equivalent Customer Service background is strongly recommended. Otherwise, any other basic degree or diploma.
• Three years or more full-time call handling or email handling experience and handling teams.

Information :

• Company : Canon
• Position : Process Lead - Customer Care
• Location : Taguig
• Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Process Lead - Customer Care job info - Canon Taguig above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Process Lead - Customer Care job info - Canon Taguig in 2025-04-11 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.