Customer Service and Training Coordinator

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Emergency First Aid P/L with the position of Customer Service and Training Coordinator - Emergency First Aid P/L which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service and Training Coordinator - Emergency First Aid P/L below matches your qualifications. Good Luck: D

Position purpose

The Customer Service Coordinator plays a vital role in supporting the operations and training teams by coordinating training schedules, ensuring compliance through detailed spreadsheet management, and delivering exceptional customer service. This role is critical to maintaining seamless operations and fostering effective communication between the organization and its stakeholders.

Key Responsibilities

Operational Coordination

• Work closely with the Operations and Training Manager to develop and manage training timetables accurately.
• Collaborate with the Venue Manager to ensure timely and effective communication regarding training schedules.
• Utilise spreadsheets to track compliance, orders, student support etc.

Customer Service

• Respond promptly and professionally to customer service emails and inquiries.
• Address and resolve any feedback or concerns

Administrative Support

• Maintain and organise records related to training and compliance.
• Assist in the preparation and organisation of training materials and events.
• Ensure the adequacy and proper use of customer and client information
• Capture and forward customer feedback through various channels (emails,SMS,google to improve service delivery.

The above list is not exhaustive and the role may change to meet the overall objectives of the company.

General Duties

• Support the team in creating and maintaining accurate training schedules.
• Address timetable inquiries and resolve problems raised by stakeholders.
• Perform other job-related tasks as requested by management to support the overall objectives of the company.

Required qualities

• Intermediate familiarity with Microsoft Suite
• Professional approach.
• Ability to work under pressure.
• Organisational and time management skills.
• Excellent self-presentation
• Ability for initiative
• Commitment to delivering outstanding service across the business

Desired competencies

• Analytical thinking.
• Initiative.
• Business awareness.
• Tenacity.
• Strategic thinking.
• Positive approach to change.

Experience

• Experience as a Customer Service Coordinator or in administration is advantageous

Skills & competencies

• Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.
• Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
• Commerciality: ability to apply knowledge in a practical, commercial manner.
• Teamwork: willingness to assist and support others as required and get on with team members.
• Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.

Personal attributes

• Professional approach (essential).
• Confident manner (essential).
• Positive approach to change (essential).

Other

• Advanced working knowledge of Microsoft Word, Excel, Outlook and PowerPoint required
• CRM tools knowledge advantageous

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You may be expected to perform other job related tasks requested by management and as necessitated by the development of this role and the development of the business.

Job Type: Full-time

Benefits:

• Work from home

Schedule:

• 8 hour shift

Work Authorisation:

• Australia (Preferred)

Work Location: In person

Information :

• Company : Emergency First Aid P/L
• Position : Customer Service and Training Coordinator
• Location : Manila
• Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service and Training Coordinator job info - Emergency First Aid P/L Manila above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service and Training Coordinator job info - Emergency First Aid P/L Manila in 2025-01-29 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.