Client Success Assistant

POSITION SUMMARY:

The Client Success Assistant plays a key supporting role in driving satisfaction, retention, and growth within our client base. Working closely with the Client Success Manager, this role helps manage the full-service social media ecosystem for our talent, serving as a strategic liaison between clients and internal teams. This role ensures the highest standards in service delivery, content alignment, performance tracking, and proactive communication.

CORE RESPONSIBILITIES:

Client Success & Relationship Support

• Act as a secondary point of contact for assigned clients
• Support the development and implementation of personalized management strategies
• Prepare performance reports, materials, and updates for client consultations
• Assist in identifying concerns and facilitating timely resolutions
• Help create retention and engagement strategies for high-value talent

Departmental Coordination & Administration

• Assist in building and scaling Client Success workflows
• Help define performance benchmarks and track departmental KPIs
• Take notes during cross-functional meetings and follow up on action items
• Assist in systematizing client communication and support procedures

Client Communication & Enablement

• Help draft response templates and guides for frequent scenarios
• Maintain organized records of all client communication and touchpoints
• Support team cross-training efforts for consistent client coverage
• Draft and proof internal or external communication under supervision

Content & Brand Consistency

• Coordinate with the Leads Team to align brand strategy and execution
• Monitor content for alignment with brand standards and platform rules
• Flag inconsistencies and potential issues for further review

Fan Engagement & Monetization Support

• Help assess chat scripts, engagement tactics, and sales messaging
• Support chat-team training sessions by preparing relevant materials
• Track and summarize weekly sales performance data
• Contribute ideas for driving fan interaction and maximizing revenue

Risk Monitoring & Escalation Tracking

• Assist in executing escalation protocols and tracking client feedback
• Document patterns of dissatisfaction or service breakdowns
• Help maintain records of resolution processes for future reference

Performance Reporting & Analysis

• Compile weekly reports on model performance
• Track trends, highlight growth opportunities, and benchmark against industry norms
• Help present performance summaries in clear, digestible formats

Onboarding & Offboarding Support

• Assist in welcoming and training new clients or talent
• Help create tailored daily/weekly/monthly/quarterly plans and internal introductions
• Support initial setup on tools, platforms, and SOPs
• Help manage the offboarding workflow and documentation
• Coordinate account access and content transfer with internal teams
• Conduct feedback collection and post-offboarding analysis

QUALIFICATIONS:

• Bachelors degree in Communications, Marketing, Public Relations, or related field
• 3+ years of experience in client success, account management, or similar functions
• Strong grasp of social media ecosystems and digital engagement strategies
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and responsive under pressure
• Strong collaboration and cross-functional coordination skills
• Sound judgment, discretion, and professionalism in client-facing settings

TYPE OF WORK: Full Time

LOCATION: Remote

SALARY: $10-12 per hour

Job Type: Full-time

Pay: Php573.00 - Php687.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Evening shift

Application Question(s):

• Do you have experience leading or managing a team (e.g., setting goals, monitoring performance, or coordinating team efforts)? (Yes/No)

Education:

• Bachelors (Required)

Experience:

• client relations, account management, or client-facing role: 3 years (Required)

Work Location: Remote

Information :

• Company : The Hunting Lab
• Position : Client Success Assistant
• Location : Remote in Philippines
• Country : PH