Services Consultant

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Metro Manila About the opportunity The Service Consultant role is aligned to a North American Eastern Standard Time and requires a night shift in Philippines. The Consultant is responsible for providing guidance on the implementation of HCM modules for new or existing customers adding new Ceridian HCM modules. The consultant uses reliable, repeatable, and quality implementation practices to come up with the optimal solution, satisfying the customers need. The Consultant works closely with the Project Manager for Implementation projects to plan the project and identify critical dependencies. This role does NOT develop code. What youll get to do

• Document and validate customers business requirements
• Conduct consulting sessions with the customer and document with meeting minutes
• Provide guidance and best practices to the customer on Core HR, Time and Attendance, Payroll and Benefits modules to meet customers documented requirements
• Test and implement solutions for customers
• Attend project meetings and provide status on progress of activities and deliverables
• Maintain accurate and timely updates within the project tracking, time tracking and customer billing system
• Be a “go-to” resource for specific HCM areas for internal and external users
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release

Skills and experience we value

• Ability to form great customer relationships
• Ability to consult customer on business needs
• Ability to engage with multiple projects & customers at the same time and manage priorities accordingly
• Excellent organization, communication, and collaboration skills
• Ability to lead and facilitate customer workshops and sessions
• Strong analytical and problem-solving skills
• Prior functional experience with Dayforce HCM would be an asset
• Prior consultative experience with employee data integration or HCM software
• Proficient in Microsoft Office products
• Bachelors degree in Business, Management, IT, or any IT related field
• 3-5 years of HCM consulting experience with an HCM software provider preferably with a focus on Core HR, Time and Attendance, Payroll or Benefits
• Excellent English, written and spoken is required
• Analytical thinking is required
• Excellent documentation skills
• Superior customer support experience
• Experience working with North American clients and vendors a benefit

Whats in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Information :

• Company : Dayforce
• Position : Services Consultant
• Location : Remote in Philippines
• Country : PH