Japanese BPO Operations Supervisor

TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre-screening interview will be conducted via phone.

• *Position Overview: Japanese Operations Supervisor (Eastwood)** Work Schedule:** Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands.
• *Responsibilities:**
• Supervise a team of 15 bilingual agents.
• Assist in developing and improving operational procedures.
• Coach, motivate, reward, counsel, and handle disciplinary actions as necessary.
• Deliver high-quality service to both internal and external customers, both online and offline.
• Support agents in customer interactions that require special attention and take customer calls as needed.
• Facilitate open communication among agents, supervisors, and management.
• *Requirements:**
• Proficient in the Japanese language.
• Fluent in English.
• At least 1 year of experience in a team leader role.
• Willingness to work in Eastwood, Quezon City.
• *Preferred Qualifications:**
• Experience as a Team Leader in the BPO industry.
• Knowledge of the BPO sector.
• Previous sales experience.

Information :

• Company : TASQ
• Position : Japanese BPO Operations Supervisor
• Location : Quezon City, Metro Manila
• Country : PH