Seller Performance, Projects

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Department Business Development and Partnerships LevelExperienced (Individual Contributor) LocationPhilippines - Manila

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

About the Team:

• Analyze Account Manager (AM) performance data to identify key metrics and trends, formulate targets, and continuously monitor performance
• Strategize and manage data processes to accurately assess and enhance Account Manager (AM) performance
• Proactively engage and inform stakeholders by providing regular updates, timely reports, and clear communication on performance progress and key initiatives.
• Working on external tools to communicate targets and actual performance, including but not limited to:
  • GSheets
  • SQL

Job Description: Performance Management

• Identify key metrics that drive AM performance and assess their impact on overall business objectives
• Conduct in-depth analysis of historical revenue data, adoption metrics, and other relevant performance indicators to uncover patterns, trends, and correlations
• Formulate valid and data-backed assumptions to establish realistic and achievable targets for AMs
• Continuously monitor AM performance against established targets and benchmarks

Data Governance

• Collect and validate data from multiple sources, ensuring accuracy and completeness.
• Assist in managing backend data systems for stakeholder accessibility to clean and accurate data
• Create and maintain dashboards to visualize AM performance metrics and drive strategic decisions
• Continually refine data collection and analysis processes for greater efficiency and impact.

Stakeholder Management

• Establish regular communication channels to keep stakeholders informed
• Proactively address and resolve issues in a timely manner

Requirements: Educational Background & Certifications Requirement

• College Graduate, Top 20% of graduates

Experience Requirement

• Has at least three years of work experience, preferably in Sales Operations or Sales role

Knowledge and Skills

• Excellent verbal and non-verbal communication skills in English
• Possess strong analytical and problem-solving skills, attention to detail, sensitivity to data, and proficient with Microsoft Excel, Microsoft Powerpoint, and SQL (preferred)
• Learns fast and can manage projects end-to-end
• Strong stakeholder management
• Amenable to work onsite in BGC/Podium