Assistant Quality Assurance Manager
Shift: Shifting ScheduleWork Setup: Onsite (Mandaluyong) Requirements: Must have experience in Retention and Sales LOB Responsibilities: Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope.
Manages a mixed team of Specialist and Support jobs. , with full employee lifecycle responsibility.
Information :
- Company : TASQ
- Position : Assistant Quality Assurance Manager
- Location : Mandaluyong City, Metro Manila
- Country : PH
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Post Date : 2025-06-16 | Expired Date : 2025-07-16