| Position | Client Support Analyst, Parameta Solutions |
| Posted | 2025 September 03 |
| Expired | 2025 October 03 |
| Company | TP ICAP |
| Location | Manila, Metro Manila | PH |
| Job Type | Full Time |
Latest Job Information from Company TP ICAP as position Client Support Analyst, Parameta Solutions. If Job Vacancy Client Support Analyst, Parameta Solutions in Manila, Metro Manila matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from TP ICAP as the position Client Support Analyst, Parameta Solutions below matches your qualifications.
About Parameta SolutionsParameta Solutions is the Data & Analytics division of TP ICAP Group. The business provides clients with unbiased OTC content and proprietary data, in-depth insights across price discovery, risk management, benchmark and indices, and pre and post-trade analytics. Its post-trade solutions offering helps market participants control their counterparty and regulatory risks through a growing range of tools that manage balance-sheet exposure, as well as compression and optimisation services.
The Data & Analytics division includes the following brands: Tullett Prebon Information, PVM Data Services, ICAP Information and Burton-Taylor Consulting. Role OverviewThe Client Support Level 1 Analyst plays a vital role within the global Client Support team, serving as the first point of contact for Parameta Solutions clients. This role is essential in upholding our reputation for excellence by delivering outstanding service and support.
The analyst will work closely with internal teams across Parameta Solutions and the broader TP ICAP Group. Role Responsibilities:Client SupportServe as the initial point of contact for client inquiries, focusing primarily on data and information related queries. Build and maintain strong client relationships through responsive and professional communication.
Support the Level 2 Client Support team by triaging and escalating issues appropriately (across SYD, SNG, LDN and NYC). Manage and respond to client emails with a sense of urgency, ensuring queries are resolved efficiently and effectively. Adhere to vendor Service Level Agreements (SLAs) and ensure timely responses within defined metrics.
Ticket ManagementCreate and validate tickets, distinguishing between internal and external queries. Categorise tickets and emails to support effective tracking and resolution. Monitor ticket queues regularly to ensure timely updates and closures.
Maintain accurate and up-to-date ticket records throughout the resolution process. Management of Distribution Lists, Notifications and DocumentationMaintain and update client contact and distribution lists. Manage and coordinate client data notifications, ensuring accuracy and timeliness in communication.
Update, manage, and create documentation on Confluence, ensuring accessibility and relevance. Internal Collaboration and SupportDevelop strong internal relationships across functions, collaborating closely with Sales, Client Success, Product and Technical teams to provide seamless client support. Experience / CompetencesEssentialFluency in English is essential (verbal and written)Ability to deal with ambiguity and high levels of change
Excellent communication and interpersonal skills with a client centric approach
An aptitude for financial markets, market data and analytics
Strong attention to detail and organisational skills
Ability to work calmly under pressureA desire to make a difference, a positive can-do attitude, a curiosity about how you can keep improving your performance
Proactive, energetic person that is also a good team player
Good level of competence in excelDesiredProficiency in Bloomberg and Refinitiv platforms and their support requirements.Previous work in the financial markets
Handles situations and problems with innovation and creativity. Projects personal credibility. Not
The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background.
If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution.
Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere.
That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
LocationPhilippines - A.T. Yuchengco Centre - Taguig City
#J-18808-LjbffrAfter reading and understanding the criteria and minimum qualification requirements explained in the job information Client Support Analyst, Parameta Solutions at the office Manila, Metro Manila above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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