Collections Officer (CSR)

We are looking for a Collections Officer to handle outbound calls with customers whose accounts are overdue. You will focus on recovering outstanding payments, providing excellent customer service, negotiating repayment solutions, and maintaining accurate account records.

Key Responsibilities:

• Manage overdue accounts through calls and follow-ups

• Negotiate payment arrangements with customers

• Provide first-call resolution and quality service

• Review accounts for third-party escalation

• Update records and report campaign outcomes

Qualifications:

• At least 2 years of college completed

• 1+ year BPO/call center experience (collections required)

• Experience in gas and power or Australian accounts is a plus

Information :

• Company : Kinect Inc.
• Position : Collections Officer (CSR)
• Location : Manila, Metro Manila
• Country : PH