Customer Experience Expert

OverviewGuesty is the all-in-one platform helping hospitality businesses automate, optimize, and scale their operations. Were a fast-growing global startup transforming how the industry works — from guest experience to business growth. Guesty powers a suite of features and integrations with 150+ industry partners to enable property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

Were a team of 800+ across 16 countries building the future of hospitality technology. If youre looking to grow your career in a dynamic, global, and impact-driven environment, wed love to hear from you. Guesty is seeking exceptional individuals with a passion for customer service, enterprise experience, and problem-solving to join our team as a Customer Experience Expert.

Were transforming the hospitality industry and seek talented professionals who thrive in a fast-paced environment and are eager to grow with us. ResponsibilitiesDeliver outstanding customer service by swiftly resolving complex queries via chat and ticket, with some phone support

Demonstrate strong troubleshooting skills to diagnose and solve technical issues

Guide users through product features and functionality with patience and clarity

Manage a high-volume ticket queue, prioritizing based on urgency and SLAsContribute to and maintain our knowledge base, continuously improving support resources

Collaborate with developers and technical teams to ensure customer satisfaction

Adapt quickly to changing priorities and new product updates

Identify and communicate patterns in customer issues to help improve products and processes

Act as a customer advocate, ensuring their voices are heard and needs are metRequirements4+ years in a customer-facing role, preferably in a software support environment

Experience supporting B2B and/or Enterprise customers

Exceptional problem-solving and troubleshooting skills with critical and creative thinking

Ability to thrive in a fast-paced, high-growth environment and adapt quickly

Exceptional verbal and written communication skills—able to simplify complex issues for customers

Ability to think critically, use good judgment, and go beyond scripted solutions

Strong technical aptitude and ability to quickly learn new software and systems

Customer-first mentality—empathetic, proactive, and willing to go the extra mile

Self-starter with a passion for learning and continuous improvement

Flexibility to work shifting schedules, including night shifts

What We OfferA supportive environment where your voice is heard and valued

Extensive training and mentorship programs in web technologies and customer support

Clear path for career growth and professional development

Opportunity to make a real impact on the companys success

Collaborative team of innovators and industry disruptors

If youre passionate about customer service, have a strong understanding of website development, and are excited about helping customers create impressive online presences, we want to hear from you. Join Guesty and be part of transforming the hospitality industry! Why

Youll Love Working With

Us in Cebu! Welcome to our Cebu team. We mix meaningful work with exciting perks and a workplace culture that makes every day worth showing up for.

Be part of our vibrant onsite team with full-time office life and daily buzz. Health & Wellness, CoveredHMO with Life Insurance - Your health is our top priority

Dental Plan - For you and one dependent

Wellness Programs - Stay sharp, stay healthy, stay balanced

Grow, Glow, and Go BigPerformance Bonuses & Incentives - Recognizing results, rewarding impact

Referral Program - Bring in awesome people and earn rewards

Professional Development - Learn, lead, and level up your career

Time Off & Time to Celebrate24 Paid LeavesBirthday & Work Anniversary CelebrationsTeam Events - We work hard and party harder

Office Perks That Make You SmileWeekly Waffles, Ice Cream, & GamesUnlimited CoffeeFun Workspaces - Collaboration, comfort, and good vibes

Work SetupOnsiteGuesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Information :

• Company : Guesty
• Position : Customer Experience Expert
• Location : Caloocan City, Metro Manila
• Country : PH