Customer Service Assistant at Filinvest Group

Job Description:

Latest job information from Filinvest Group for the position of Customer Service Assistant. If the Customer Service Assistant vacancy in Muntinlupa matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Filinvest Group for the position of Customer Service Assistant below matches your qualifications.

Responsible for managing and handling the handling and resolution of walk-in complaints, escalated irate complaints from the SD Helpdesk, and providing special attention to VIP and/or LGU cases. Initiate customer-centric programs aimed at ensuring a positive customer experience.

CUSTOMER COMPLAINTS RESOLUTION

• Ensure a positive customer experience by handling and resolving walk-in complaints promptly.
• Guarantee on-time resolution of customer complaints including new water service connection installation and investigation.
• Monitor tickets and assist the commercial and technical operations team in resolving complaints on time.

CUSTOMER RELATIONSHIP MANAGEMENT

• Develop Information, Education, and Communication (IEC) campaigns on water and wastewater operations and services.
• Participate in community group chats to disseminate IEC campaigns and gather inquiries or complaints for resolution.
• Implement an onsite helpdesk program, including site visits within the year for each project.

OTHER FUNCTIONS

• Escalate issues related to Sapphire Ticketing or SD Helpdesk to commercial or technical operations.
• Conduct random audits of customer handling of commercial and technical teams.
• Establish a monitoring system for customer complaints and turnaround time resolution
• Attend and/or conduct customer training to enhance customer centricity.

Perform other assigned functions as needed.

Job Info:

• Company: Filinvest Group
• Position: Customer Service Assistant
• Work Location: Muntinlupa
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Assistant at the office Muntinlupa above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.