Japanese Bilingual Consultant at E-Solutions IT Services

Job Description:

Latest job information from E-Solutions IT Services for the position of Japanese Bilingual Consultant. If the Japanese Bilingual Consultant vacancy in Parañaque matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at E-Solutions IT Services for the position of Japanese Bilingual Consultant below matches your qualifications.

• As a Customer Success Manager, you will serve as the strategic primary point-of-contact for Japanese-speaking B2B clients. You will drive customer satisfaction, ensure successful product adoption, minimize churn, and grow accounts via remote channels including video conferencing, chat, email, and phone.

• Facilitate onboarding and product implementation for Japanese clients through video calls, email, and chat.
• Conduct account check‑ins, prepare QBRs, gather feedback, and monitor account health.
• Advocate for customer needs within internal teams to improve product and processes.
• Track and report key metrics such as retention, adoption, NPS, and CSAT using CRM dashboards.
• Identify upsell opportunities and collaborate with sales for account expansion.
• Provide multi‑channel support (email, chat, phone, web portal), escalating issues when necessary.

• Experience: 1–2 years in B2B account management, customer success, or similar roles in SaaS or tech.
• Account Management: Proven ability to independently manage accounts via video conferencing and email.
• Multichannel Support: Skilled in supporting customers across email, chat, phone, and web platforms.
• CRM Proficiency: Experience using Salesforce, HubSpot, Gainsight, or similar CRM tools.
• Languages: Native-level Japanese; English proficiency at B2 level.
• Education: Bachelor’s degree

Job Info:

• Company: E-Solutions IT Services
• Position: Japanese Bilingual Consultant
• Work Location: Parañaque
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Japanese Bilingual Consultant at the office Parañaque above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.