Sales Support Specialist

OverviewEastvantage Taguig, National Capital Region, PhilippinesLocation: Taguig, Philippines. Work Mode: Work From Office.

Seniority level: Mid-Senior level. Employment type: Full-time. Role: Sales Support Specialist.

Job SummaryManaging assigned and new business in the Technology Sourcing (IT procurement) pillar for a portfolio of customers. This includes driving profitability through the quotation and buying process as well as providing our clients with exemplary customer service. ResponsibilitiesEnsure all quotations are completed within required SLAs with an emphasis on accuracy and margin maximization.

All quotations must be processed in the ERP prior to submission to the client. Liaise and negotiate with vendors and distributors to determine the best available deals for the client and source best buy price to increase sales margins. Secure deal registration and ensure they are accurately entered and incorporated into the quotation.

Work with Sales Administration to ensure that all client Purchase orders are processed accurately and within SLA.Weekly forecasting and pipeline management to manage sales growth in relation to Technology Sourcing (IT procurement) opportunities. Develop and maintain strong business relationships with the key contacts and decision-makers within assigned accounts. Own and manage client buffer stock account, including periodic client engagement and forecasting.

Own and manage client backorder report updates and consistent ETA updates to clients. Own backorder management ensuring all orders are shipped and invoiced as soon as available. Develop and maintain solid relationships with multiple vendors and distributors.

Stay up to date with vendor activity, understanding latest technology releases, new product ranges and best value pricing. Monitor and evaluate vendor performance (price, quality of service and products, speed of delivery). Address and resolve issues to ensure high-quality service to customers.

Collaborate with Finance, Logistics and Warehouse, and Sales Administration to provide accurate and timely responses to customer queries regarding orders and quotes. Work with Finance to manage past-due invoices to resolution and follow up on debtors. Maintain strong product specification knowledge, staying up to date with latest technologies, new product releases and trends in IT procurement.

Achieve personal KPIs and gross profit targets. Other duties as delegated by Senior Management from time to time. Adhere to company policies and procedures, as amended from time to time.

Technical SkillsComputer literate with intermediate skills in Microsoft Office Suite (Outlook, Excel, Word). Strong data entry skills. Specialist knowledge of IT products and services.

Strong negotiation skills with the ability to influence decisions and outcomes.Strong Microsoft Dynamics AX skills. Qualifications3-5 years of experience in operational, customer service or administrative roles is advantageous. Proven ability to manage and enhance customer relationships.

Tertiary education is preferred. Personal AttributesExceptional organizational and time management skills with high attention to detail. Strong work ethic, can-do attitude, and proven experience in meeting/exceeding KPIs.

Excellent presentation and professionalism. Exceptional communication and relationship-building skills. Customer service orientation with ability to determine customer requirements.

Commercial awareness and entrepreneurial attitude. #phhiring #salessupportspecialist #ITproducts #salesadministrator #organize #entrepreneurial

Information :

• Company : Eastvantage
• Position : Sales Support Specialist
• Location : Taguig, Metro Manila
• Country : PH