Team Lead, Service Delivery

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Join to apply for the Team Lead, Service Delivery role at TTECGet AI-powered advice on this job and more exclusive features. Your potential has a place here with TTECs award-winning employment experience. As a Team Lead working onsite in GEO II sites (Laguna, Batangas, Pampanga, Cebu), youll be a part of bringing humanity to business.

#experienceTTECWhat Youll DoDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience?

Youll motivate your team to make sure theyre on track to meet both TTEC and client metric performance goals. Youll answer associates questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as youre the first-line manager for your team. Youll report to the Manager, Service Delivery.

Were looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, Youll

Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects

Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed

Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes

Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy

Comfortable with computer systems

What You Bring to the Role (updated)Associate degree, technical school, or equivalent work experience

Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action

Engage and support your team while focusing on the overall team performance in a dynamic environment

Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members

Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.Comfortable with computer systems

What You Can ExpectSupportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit https://mybenefits.ttec.com/ for more information. About TTEC Our business is about making customers happy.

Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

()Primary LocationPH-Calabarzon-Santa RosaOther LocationsPH-Calabarzon-Lipa, PH-Central Luzon-Pampanga, PH-Central Visayas-Cebu CitySeniority level

Seniority level

Not ApplicableEmployment type

Employment type

Full-time

Job function

Job function

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Information :

• Company : TTEC
• Position : Team Lead, Service Delivery
• Location : Cebu City, Central Visayas
• Country : PH