Vice President Operations at Sysgen

Job Description:

Latest Job Information from Company Sysgen as position Vice President Operations. If Job Vacancy Vice President Operations in Makati City, Metro Manila matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Sysgen as the position Vice President Operations below matches your qualifications.

SYSGEN RPO Makati, National Capital Region, PhilippinesVice President OperationsLocation: Makati, National Capital Region, PhilippinesKey ResponsibilitiesOversee daily operations to ensure quality, efficiency, and compliance with SLAs, KPIs, and client contracts. Lead and support client and campaign implementations, including U.S. daytime hours (graveyard PH shift) when required. Act as the primary liaison between Philippine operations and U.S. leadership, ensuring effective communication and alignment across time zones (may involve split shifts).

Direct cross-functional teams—Operations, Training, QA, HR, Finance, and Facilities—to deliver seamless service to U.S.-based clients. Drive operational excellence through automation, technology adoption, and process optimization. Manage revenue growth by balancing exceptional service delivery with disciplined margin control.

Develop and execute strategies to strengthen and scale Philippine operations. Identify and capitalize on opportunities for business expansion, efficiency, and value creation. Ensure alignment with global strategic objectives and directives.

Administrative & Office ManagementOversee smooth site operations in Makati, including facilities, supplies, correspondence, and office services. Manage administrative, HR, finance, and operations support teams. Maintain strong relationships with vendors, landlords, and service providers.

Enforce organizational policies, workplace standards, and office protocols. Ensure compliance with Philippine labor regulations, workplace safety standards, and corporate policies. Build, mentor, and retain a high-performing leadership team.

Partner with HR on recruitment, employee relations, and compliance with Philippine labor law. Foster a culture of collaboration, accountability, client focus, and continuous improvement. Promote employee engagement, retention, and leadership development at all levels.

Ensure adherence to HIPAA, HITRUST, and other U.S. healthcare regulatory requirements, along with Philippine labor and business laws. Oversee audits, certifications, and business continuity planning. Serve as the executive point of contact for client escalations, audits, and site visits.

Collaborate with U.S. executives on escalations, negotiations, and client relationship management. QualificationsEducation: Bachelor's degree in Business Administration, Management, Operations, or related field (MBA preferred). Experience:10+ years of leadership experience in BPO, outsourcing, healthcare operations, or office administration, with at least 5 years in a senior role managing large teams.

Proven record of delivering revenue and margin targets. Strong experience in U.S.-based client servicing, ideally in healthcare or managed care, with emphasis on claims processing and understanding claims adjudication. Solid background in office management, HR, finance, and facilities oversight.

Skills:Strong strategic, analytical, and financial management capabilities. Excellent leadership, communication, and stakeholder management skills. Proficiency with HRIS, payroll, accounting, and productivity systems.

Tech-savvy, adaptable, and able to drive automation in processes. DetailsSeniority level: ExecutiveEmployment type: Full-timeJob function: Business Development, Consulting, and OtherIndustries: Outsourcing and Offshoring Consulting, Staffing and Recruiting, and Operations ConsultingWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Info:

• Company: Sysgen
• Position: Vice President Operations
• Work Location: Makati City, Metro Manila
• Country: PH

How to Submit an Application:

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