Customer Advocate, EMEA

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Atlassian with the position of Customer Advocate, EMEA - Atlassian which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Advocate, EMEA - Atlassian below matches your qualifications. Good Luck: D

Working at Atlassian

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a Customer Advocate. You will report to the Team Lead in the Customer Advocates Team. To help our teams work effectively, we are looking for candidates who are based in the Philippines. This is a remote job supporting the EMEA region, with working hours of 2:00pm to 11:00pm PHT.

One part brand and one part problem-solving champion, Customer Advocates are passionate about helping customers. Customer Advocates are here to assist and support Atlassian customers by providing an incredible customer experience. Our team of CAs is equipped with the necessary skills with inquiries related to billing, payments, account and subscription management, account access, and simple to complex product plans and pricing questions. We aim to ensure that we can resolve our customers sales-related issues.

If you have experience empathizing with customers, finding solutions to their problems, getting to the bottom of issues, and working collaboratively with others (Play(ing), as a Team), then the Customer Advocate team is the perfect fit for you!

In this role, you will:

• Provide customer service for billing, troubleshooting, and account management by email, chat, or phone.

• Serve exceptional customer service to ensure high satisfaction.

• Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation.

• Work with remote teams and other departments for a smooth customer experience.

• Embody our value of “Dont #@!% the customer”.

• Acquire knowledge of new systems, products, and processes.

• Use Atlassian products to gain valuable skills that can be used across the company.

• It is important to note that there is a minimum 1.5 years in role required before exploring other opportunities at Atlassian.

Your background:

• You have a wealth of experience delivering top-notch customer service across multiple communication channels by email, phone, or chat - we have our customers covered.

• You excel in customer service. You are accomplished in positive language to communicate technical issues in non-technical terms to ensure every interaction is constructive.

• You understand things can get hectic and you have the necessary skills to adapt to changes in schedules and demands.

• You can juggle tasks while still focusing to detail and providing high-quality service.

• At your core, you believe that maintaining positivity is crucial for excellent customer service. You prioritize urgency and ensure careful execution in all support responsibilities.

• You provide product and service information, answer questions, and resolve issues.

• You are proud of your ability to switch between functions, which gives you the flexibility necessary for success.

It would be great, but not required if you have:

• Familiarity with Atlassian products

• Salesforce experience

• Previous support experience providing billing and account management support

• You can help deliver projects, from concept to execution

• You have demonstrated talent at inspiring change from customer feedback

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

About Atlassian

At Atlassian, were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Information :

• Company : Atlassian
• Position : Customer Advocate, EMEA
• Location : Remote in Manila
• Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Advocate, EMEA job info - Atlassian Remote in Manila above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Advocate, EMEA job info - Atlassian Remote in Manila in 2025-03-21 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.