Mall Operations Manager (Alabang) at Filinvest Group

Job Description:

Latest job information from Filinvest Group for the position of Mall Operations Manager (Alabang). If the Mall Operations Manager (Alabang) vacancy in Muntinlupa matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Filinvest Group for the position of Mall Operations Manager (Alabang) below matches your qualifications.

DUTIES AND RESPONSIBILITIES:

A. TENANT RELATIONS

1. Merchants Assistance and Administrative Coordination

• Ensures facilitation of coordination of requirement of constructing tenants (new tenants and or renovating / existing tenants) with the objective that tenants open on time under minimal supervision of superior.
• Ensures timely and smooth turn-over of space to incoming (new tenants).
• Advises tenants on mall requirements for renovating tenants (existing tenants).
• Coordinates schedule of design briefing with incoming /existing tenant, Engineering and Leasing if necessary.
• Conducts briefing on house rules for constructing/renovating tenant.
• Act as liaison between tenant and Engineering on technical requirements.
• Submission of plans
• Transmittal to Engineering
• Should maintain a logbook for proper recording of constructing / renovating tenants
• Able to relay information related to construction works on time to concerned parties.
• Ensures completeness of Pre-construction checklist form.
• Conducts house rules briefing with tenants, its representatives, its employees before store opening.
• Well versed on mall house rules and operating guidelines of other departments (Accounting, Sales Audit, Marketing and Security).
• Ensures Completeness of Pre-Operations Checklist.
• Well versed on the documentation requirements before store opening.
• Participates in the technical inspection conducted by Engineering during tenants renovation.
• Knowledgeable of technical complexities of construction requirements.
• Relays on time pertinent information to concerned parties.

• 2. Account Management
• Attends to tenants concerns/inquiries and coordinates the same with different departments.
• Recommends courses of action.
• Communicates verbally or in writing on tenants concern.
• Participates in the collection initiated by Billing & Collection Department activity.
• Facilitates insurance claim of concerned parties.
• Assists during the inventory of tenants damaged items due to water leak etc.
• Attends to witness incidents such as water leak, fire etc.
• Reviews insurance of merchants and closely monitors its expiry date.
• Monitors tenants enrollment to Bio-augmentation and Kitchen exhaust program
• Monitors tenants enrollment to Pest Control program
• Initiates safety audit inspection of existing tenants and follow through compliance.
• Handles egressing tenants.
• Conducts egress briefing.
• Observes timely turnover of space
• Accomplishes Tenants Accountability Clearance Form (TACRF) within seven (7) days after receipt from Lease Admin Section.
• Prepares and submit management reports, performance review (monthly)
• Operating tenants update (monthly)
• Insurance update (monthly)
• Weekly progress report on constructing and renovating tenant
• Egress report
• Participates to emergency drills (fire and earthquake) and joins the emergency response team of the mall.
• Performs other mall operations related tasks as may be deemed necessary and/or directed by the Mall Operations Heads.

B. CUSTOMER SERVICE

• Attends to customer inquiries (either thru phone or at the customer service counter)
• Entertains and attends to the needs and complaints of the customer
• Pacify the complainant and resolve the complaint

C. SAFETY MANAGEMENT

• Assists and supports in the implementation of Environment, Health, and Safety programs
• Ensures that the security control plan is maintained for the mall areas by security provider
• Ensures statutory compliance on occupational health and safety
• Oversees Daily In/Out report of third-party hires

Job Info:

• Company: Filinvest Group
• Position: Mall Operations Manager (Alabang)
• Work Location: Muntinlupa
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Mall Operations Manager (Alabang) at the office Muntinlupa above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.