| Position | Customer Service Team Leader |
| Posted | 2025 September 29 |
| Expired | 2025 October 29 |
| Company | Digiplus Interactive Corp. |
| Location | Parañaque, Metro Manila | PH |
| Job Type | Full Time |
Latest Job Information from Company Digiplus Interactive Corp. as position Customer Service Team Leader. If Job Vacancy Customer Service Team Leader in Parañaque, Metro Manila matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Digiplus Interactive Corp. as the position Customer Service Team Leader below matches your qualifications.
OverviewDigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.Insurance Health & WellnessHMOResponsibilitiesLeads the customer service team that responds to either Phone, Email or Chat requests from customers
Responds to and resolves escalated issues and/or unique/complex requests from customers
Provides coaching and training to the customer service team as well as provides support to new hires and new members of the team and motivates them to achieve organizational goals
Monitors daily workload and makes adjustments to ensure adequate coverage and assists immediate supervisor with scheduling
Identifies system and workflow improvements to ensure efficiency
Manages the day-to-day supervision of a group of customer service specialists, including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identifies performance related issues, develops an action plan for improvement, implements corrective action, up to and including termination of employment
Ensures service delivered to our customers meets Key Performance Indicator (‘KPIs') and financial expectations
Communicates expectations to employees and provides timely updates
Provides subject matter expertise in handling escalated customer calls as needed
Conducts team meetings to ensure expedient communication of relevant information and as an open forum for inputs as well as schedules and organize team activities
Stays current on internal work processes, policies and procedures
Promotes values through both behavior and attitude, including being an advocate for team members
Highly Engage Leader to promote a balanced fun working environmentQualificationsMinimum of two (2) years experience as Customer Service Team Leader is required
Preferably with background in Gaming/Online Casino IndustryWilling and able to work on a shifting schedule
Willing and able to work onsite/in-office daily
Experienced in handling voice/chat and email lines of business
Has a deep understanding of Contact Center/Call Centers - Customer Service.Highly motivated leader that believes in coaching and develops his/her team members to achieve exceeding performance expectations
Strong communication skills, both written and verbal in both English and Tagalog language
Has the ability to work on an on-call basis during AHOD - Emergency Operation StatusAbility to identify process improvements to achieve daily operational efficiency
Working LocationIf the position requires you to work overseas, please be vigilant and beware of fraud.If you encounter an employer who has the following actions during your job search, please report it immediatelywithholds your ID,requires you to provide a guarantee or collects property,
#J-18808-LjbffrAfter reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Team Leader at the office Parañaque, Metro Manila above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Next Page »