Customer Support Representative - Cebu Insular

About the role

We are seeking an enthusiastic Customer Support Representative to join our growing team at Talent Outsourcing Channel Solutions in Cebu City, Cebu. In this full-time position, you will be the voice of our company, providing exceptional customer service and support to our valued clients. Based in our modern contact centre facility, you will play a crucial role in ensuring customer satisfaction and contributing to the overall success of the business.

What youll be doing

1. Responding to customer inquiries and addressing their concerns via phone, email, and chat

2. Providing accurate information and resolving issues in a timely and professional manner

3. Maintaining detailed records of customer interactions and documenting resolutions

4. Identifying and escalating complex issues to the appropriate team or management

5. Contributing to the continuous improvement of customer service processes and procedures

6. Adhering to company policies, procedures, and quality standards

What were looking for

1. Strong communication and interpersonal skills, with the ability to engage with customers professionally and empathetically

2. Open for applicants with or without BPO experience

3. Excellent problem-solving and critical thinking skills to address a wide range of customer inquiries

4. Proficiency in English, both written and verbal, with the ability to communicate clearly and effectively

5. Familiarity with call centre or customer service operations, with a minimum of 3mos. of relevant experience is a plus

6. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

7. Commitment to delivering exceptional customer service and exceeding customer expectations

What we offer

At Talent Outsourcing Channel Solutions, we value our employees and strive to provide a supportive and rewarding work environment. Our comprehensive benefits package includes competitive salary, performance-based bonuses, opportunities for career advancement, and comprehensive health and wellness initiatives. We also offer flexible work arrangements and ongoing training and development to help you grow in your role.

About us

Talent Outsourcing Channel Solutions is a leading provider of customer service and contact centre solutions, serving a diverse range of clients across various industries. With a focus on innovation, excellence, and a people-centric approach, we are dedicated to delivering exceptional customer experiences and driving business success for our partners. Join our dynamic team and be a part of our continued growth and success.

Apply now to become our next Customer Support Representative - Cebu Insular!

Information :

• Company : Talent Outsourcing Channel Solutions
• Position : Customer Support Representative - Cebu Insular
• Location : Cebu City, Central Visayas
• Country : PH