Enterprise Solutions Supervisor

1. Support the Enterprise Solutions Team (EST) Manager in planning and executing policies, technical support strategies, and revenue-generating initiatives for corporate and education clients.

2. Oversee day-to-day operations in areas such as:a) Service Operations (Corporate & Education)b) Managed Services & Solutionsc) Apple GSX & FileMaker Systemsd) Network/Database Managemente) Solutions Developmentf) DOA Assessments & Fixed Assets Repairs

3. Collaborate with stakeholders to prioritize feature development and ensure product-market fit; act as the "voice of the customer" throughout project lifecycles.

4. Champion products internally and externally; communicate product value to sales teams; track key metrics to drive future improvements.

5. Supervise end-to-end project delivery and software product development.

6. Maintain strong client relationships and coordinate with cross-functional teams for smooth SLA execution and service fulfillment.

7. Handle customer feedback, complaints, and pending service requests in coordination with relevant departments.

8. Ensure EST personnel training, AppleCare compliance, and ongoing technical certification.

9. Approve service-related requisitions (parts, consumables, headcount, etc.).

• Bachelors degree in IT, ECE, Computer Engineering, or related field

• Apple Certified Mac & iOS Technician

• Background in computer/electronics diagnostics and troubleshooting

• Customer service or corporate client support experience

• Project experience in network/server management and solutions development

• Proficient in Apple hardware/software and business solutions

• Basic knowledge in HTML, CSS, DevOps, UI/UX, and front-end development

• Strong communication and analytical skills

• Team player, problem-solver, and process-oriented

• Good time management and flexibility to take on various tasks

Information :

• Company : Power Mac Center
• Position : Enterprise Solutions Supervisor
• Location : Pasig City, Metro Manila
• Country : PH