Frontline, Collections and Ledger Management TeamLead at Filinvest Group

Job Description:

Latest job information from Filinvest Group for the position of Frontline, Collections and Ledger Management TeamLead. If the Frontline, Collections and Ledger Management TeamLead vacancy in Muntinlupa matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Filinvest Group for the position of Frontline, Collections and Ledger Management TeamLead below matches your qualifications.

Job description

The Frontline, Collections and Ledger Management Section Team Lead closely monitors the daily productivity of staffs to ensure that all accounts endorsed for callout will be contacted in all efforts means. Ensures that key service levels and other key objectives are achieved; policies and process metrics are being followed on a daily basis; and timely reports given and made available for the management purposes.

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

1. Monitors daily productivity of staffs to ensure that all accounts endorsed for callout are efficiently done through all effort means of contacting the clients and other key objectives are achieved.

2. Provides supervision and side by side trainings to Frontline, Collections and LMS associate to deliver high and quality customer service.

3. Measures the operational performance of the staff and provides necessary training, coaching or guidance if required. He/she is responsible in conducting regular meeting with staffs to discuss performance reviews and provide recommendations to improve the quality and quantity of the work done.

4. Coordination with internal Operations unit regarding policies, processes and other concerns related to the unit.

5. Ensure that customer complaints are resolved in a timely and professional manner. In severe/complex cases, he/she has to escalate to Customer Financing - HDMF Head for resolution.

6. Creates, modifies and prepares daily and periodic reports to be used internal to the unit and for the management purposes.

7. Works closely with the Customer Financing - HDMF Head in providing immediate and long term solutions to the problems encountered.

Job Info:

• Company: Filinvest Group
• Position: Frontline, Collections and Ledger Management TeamLead
• Work Location: Muntinlupa
• Country: PH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Frontline, Collections and Ledger Management TeamLead at the office Muntinlupa above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.