Sales and Support Manager

Position: Sales and Support ManagerPotential Salary Range: Php 80,000 - Php 85,000 per month plus incentives

ServiceSeeking.com.au is looking for an experienced Sales Manager with at least 5 years of experience to lead our Manila-based telesales and customer support teams. This role is pivotal in driving revenue growth, enhancing customer satisfaction, and ensuring operational excellence.

We need a leader who can combine strategic sales acumen, hands-on coaching, and change management to strengthen our teams performance and align with company objectives - all while effectively managing in a virtual environment.

Applicant should be based in NCR (National Capital Region), Bulacan, Antipolo, Laguna, or Cavite

Key Responsibilities:

Sales Management:

• Develop and implement sales strategies to achieve company targets and objectives.

• Develop and execute a Promotional calendar.

• Lead, motivate, and manage a team of sales representatives to maximize performance.

• Monitor sales metrics and analyse performance data to identify areas for improvement.

• Foster strong relationships with clients and key stakeholders.

Customer Support:

• Oversee the customer support team to ensure high-quality service delivery.

• Implement support processes and procedures to enhance customer experience.

• Handle escalated customer enquiries and complaints effectively.

• Collaborate with other departments to resolve complex customer issues.

• Oversee the use of ticket systems for tracking and managing customer inquiries.

• Coordinate and monitor inbound and outbound call activities to maintain service quality.

Team Leadership:

• Recruit, train, and mentor team members to build a high-performing sales and support team.

• Conduct regular performance reviews and provide constructive feedback.

• Create a positive and motivating work environment that encourages teamwork and innovation.

Strategic Planning:

• This position reports directly to the General Manager.

• Contribute to the development of business strategies and goals.

• Identify market trends and opportunities to drive business growth.

• Develop and manage budgets for sales and support activities.

• Ensure compliance with company policies and industry regulations.

Qualifications:

• Education: Bachelors degree in Business, Marketing, or a related field.

• Experience: A minimum 5 years of proven experience in sales and customer support management, with a track record of leading teams to success.

• Leadership: Strong leadership, team-building, and motivational skills with the ability to manage and inspire diverse teams.

• Communication: Excellent communication and interpersonal skills, capable of building rapport and influencing both internal teams and external clients.

• Analytical: Strong analytical skills with the ability to make data-driven decisions and optimize sales and support performance.

• Tech-Savvy: Proficiency in CRM software and sales support tools; familiarity with ticketing systems and customer service platforms. Experience with HubSpot is highly preferred.

• Adaptability: Ability to thrive in a fast-paced, dynamic environment, adapting to changing priorities and business needs.

• 5+ years of experience in sales, telesales, or business development, with at least 2 years in a leadership role.

• Demonstrated success in change management and implementing new processes.

• Strong background in telesales management, customer support, and service recovery/escalation. Call center experience is a strong advantage, but not required.

• HubSpot CRM (or equivalent) experience required — confident in using pipelines, deals, and reporting.

• Data-driven, with strong skills in interpreting dashboards, KPIs, and CRM analytics.

• Excellent communication skills — empathetic, adaptable, and skilled in difficult conversations.

• Track record of coaching individuals and building accountable, high-performing teams.

What We Offer:

?Competitive Salary & Incentives Attractive salary package with performance-based incentives.

? Collaborative Culture Work in a supportive, inclusive team where ideas are valued and innovation is encouraged.

? Employee Benefits Comprehensive health insurance and other benefits to support your well-being.

? Remote Work Setup Enjoy the flexibility of working from home while staying connected and productive.

⚖️ Work-Life Balance We value your time and happiness — and we make sure your work supports both.

If you are an experienced and motivated leader with a passion for sales and customer support, we want to hear from you! Join our team and help shape the future of our company while advancing your career in a thriving, collaborative environment.

Note: Only candidates within the specified locations will be considered. 

Information :

• Company : ServiceSeeking Manila
• Position : Sales and Support Manager
• Location : Manila, Metro Manila
• Country : PH